E-Commerce Store & Content Specialist - Fixed Term (Maternity Leave)
At a glance
Mid-level Content Creation role at Valentino. Milano.
Pay not stated Content Creation salary
growthroles summary, based on the employer's posting.
What you'll do
- Set project needs and oversee feature testing, then prepare reports on functions such as Back in Stock
- Work with internal teams and external partners to improve navigation, checkout, product placement and the customer journey
- Publish website content, check the live experience and keep store presentation aligned with the commercial calendar
- Set up and publish products, maintain the catalog in SAP Commerce Cloud, and handle daily Adobe Experience tasks
- Help review customer service processes, competitor benchmarks and website activity around Fashion Shows
What you bring
- At least one year in a comparable position
- You understand content publishing workflows and how CMS platforms are used
- You can support store management with content work and hands-on operational tasks
- You have good command of Excel, PowerPoint and English
Who this fits
This fixed-term maternity-leave replacement suits someone comfortable balancing website content with recurring store operations. You’ll work across internal teams and outside partners, with a focus on the online customer journey.
From the employer
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
The E-Commerce Store & Content Specialist supports the management and optimization of the online store by carrying out content, product, and website activities, contributing to customer journey excellence, and collaborating with cross-functional teams to impact conversion, sales performance, and an elevated customer experience.
Main Duties and Responsibilities:
- Define requirements and follow the testing phase of new projects and features
- Produce dedicated reports to monitor key features (e.g. Back in Stock)
- Contribute to monitoring and enhancing customer service processes to support the best customer experiencefor Valentino Clients
- Support the set up of quarterly benchmarking analyses to stay aware and updated on competitors strategy
- Collaborate with internal stakeholders and external partners to optimize site navigation, customer journey, checkout funnel, and product placement to grow conversion rate and online sales
- Collaborate with cross-functional teams to collect and share key business information to support commercial objectives (e.g. Digital Marketing, Customer Care, CRM, Client Advisor, Merchandising, Logistics…)
- Carry out operational tasks in Adobe Experience and quality checks on frontend website to ensure customer journey excellence
- Take part in website content activities, including Home Page, Landing Pages, Ccare Area, Legal area…
- Support activities before, during and after Fashion Shows
- Take part in ensuring the quality and presentation of the online store, executing site dressing activities in line with the commercial calendar
- Carry out product setup, publication, and catalog management using SAP Commerce Cloud (SAP CC)
Requirements:
- 1+ year of experience in a similar role.
- Understanding of content publishing processes and CMS platforms.
- Ability to support Store Management with both content-related and operational activities.
- Hands-on approach and willingness to manage day-to-day operational tasks.
- Good knowledge of Excel, PowerPoint, and English.
- Strong interest in retail, fashion, and digital commerce.
- Flexible, proactive, and adaptable to changing business needs.
- Experience with SAP Commerce Cloud, Adobe Experience Manager (AEM), or similar tools is a plus.
What We Offer
Applicable National Collective Labor Agreement (CCNL): Tessile Industria
Category: Employee - Fixed Term/Maternity Leave Replacement
Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, employees are eligible for further benefits and initiatives in accordance with Company policies, including smart working arrangements and meal vouchers.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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