Communication Center Representative
At a glance
Mid-level Communications role at UW Health. Madison.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle paging, messaging, scheduling, and appointment services for UW Health
- Answer calls involving patient rooms, physician notifications, organ offers, and emergency procedures
- Confirm or cancel appointments for designated clinics during nights, weekends, and holidays
- Deliver customer service to UW Health staff, physicians, patients, vendors, referring physicians, and the public
What you bring
- An associate degree in healthcare, information technology, business, or a related field, or relevant work experience instead
- Background in a medical, call center, or customer service setting
- Experience with a large automated call center and at least one call-processing system
Who this fits
This role suits someone comfortable supporting patients, physicians, staff, vendors, and the public through overnight call-center work. You will work fully onsite in Madison, on a three-day rotation that includes rotating weekends, from 11 p.m. to 7 a.m. The position is a .6 FTE role.
From the employer
Work Schedule:
.6 FTE, 3rd shift, 100% onsite. This position is on a 3 day rotation with weekends required. Position rotates weekend shift. Scheduled hours are from 11pm – 7am. When working in the office, you will work at 610 N Whitney Way, Madison, WI.
Be part of something remarkable
Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public.
We are seeking a Communication Center Representative to:
- Support paging, messaging and scheduling, and appointment services for UW Health.
- Provide remarkable customer service to UW Health staff, physicians, and patients.
- Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
- Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.
You will use:
- High quality personal computer workstations.
- State-of-the-art telephone technology in a call center environment.
- Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services.
At UW Health, you will have:
- An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Qualifications
- Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) Required
- Associate's Degree or Bachelor’s degree in Healthcare, Information Technology, Business, or related field strongly Preferred
Work Experience
- Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
- 1 year of experience in a medical, call center, or customer service environment Preferred
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
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