SME Account Manager
At a glance
Manager-level Account Management role at Up Hellas. Athens · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Build existing client relationships through regular check-ins, meetings and conversations about additional services
- Find opportunities to expand current SME accounts through upselling and cross-selling
- Resolve customer requests, including tickets and order or payment corrections caused by technical problems
- Handle delegated account work and coordinate with the SME team and other internal functions
What you bring
- At least two years in B2B account management or sales, with direct responsibility for customer relationships
- Experience growing SME accounts through meetings, account check-ins and cross-sell discussions
- Fluent Greek, strong communication and relationship-building skills, and a customer-first approach
Who this fits
This role suits someone who enjoys ongoing customer contact and developing existing accounts. It is a full-time, on-site position at the Athens headquarters, with remote Fridays and four flexible remote days each month. You’ll work under the Manager’s direction.
From the employer
👋 Hey, we’re Up! We design digital-first employee benefits that bring simplicity and fun to the modern workplace. Backed by the global Up Group and a proud 96% Great Place to Work score, we’re on a mission to keep teams happy, healthy, and engaged.
The catch? We do it the maverick way — we never settle.
SME Account Manager
The mission
As an SME Account Manager, you will play a key role in supporting and growing client relationships, helping ensure a high standard of service while contributing to the continued development of existing accounts through upselling and cross-selling opportunities. This role suits someone who enjoys working closely with customers, building trust over time, and collaborating across teams to deliver a strong client experience.
What you’ll be Up to
- Maintain a high level of customer service while supporting the further development of cooperation with existing customers through health checks, meetings, and cross-sell conversations.
- Identify upselling and cross-selling opportunities within your existing portfolio.
- Manage customer requests, including tickets and the correction of errors in orders and payments resulting from technical issues.
- Handle the day-to-day management of customer accounts as delegated by the Manager, with a strong focus on client satisfaction.
- Work collaboratively with the SME team and build positive relationships across Up Hellas functions.
- Follow the Manager’s ways of working and relevant role guidelines, and act in line with company instructions in emergency situations.
The essentials
- 2+ years of experience in B2B account management or sales, including customer-facing relationship management.
- Experience managing and growing existing SME accounts through client meetings, account health checks, and cross-sell conversations.
- Strong communication and relationship-building skills, with a customer-first mindset.
- Team-player attitude.
- Fluency in Greek.
The nice-to-haves
- Experience developing partnerships and working cross-functionally with internal teams.
- BSc in Business Administration; an MSc in a relevant field is a plus.
- Familiarity with CRM tools, including Microsoft Dynamics, and general knowledge of BI tools.
- English is highly preferable.
The Up Perks
- FlexOne (full package), Fitpass & a comprehensive private medical plan.
- Never stop growing — real support to keep learning.
- Remote Fridays + 4 flex remote days a month.
- A few epic parties, here and there.
- Stability — full-time, indefinite contract.
- Location — our Athens HQ.
Ready to Up-grade your career? 🚀
All information received will be treated with strict confidentiality.
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