Enterprise Customer Success Manager
At a glance
Mid-level Customer Success role at Unlayer. Remote · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide high-touch enterprise customers from initial setup through account growth
- Serve as the main client contact, advising customers on expanding value from Unlayer products and services
- Hold regular customer discussions covering product changes, renewals, and questions
- Use customer business knowledge and technical expertise to increase product adoption
- Turn customer feedback into internal input and build repeatable adoption processes across your portfolio
What you bring
- A relevant bachelor's degree or equivalent hands-on experience
- Background in technical customer success or account management, including growing customer accounts
- Strong communication and relationship-building skills focused on customer outcomes
- Working knowledge of HTML, CSS, JavaScript, and SDKs
Who this fits
You’ll suit this role if you combine technical fluency with enterprise customer relationship ownership. The position is remote, with applications limited to selected countries across Europe, Latin America, Asia, and Africa. You’ll need availability that overlaps with the East Coast.
From the employer
The Enterprise Technical Customer Success Manager will be a key player in ensuring the overall success and satisfaction of our clients. This role involves understanding the technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. The successful candidate will have a technical background, exceptional communication skills, and a passion for customer success.
Location: Remote (We're currently accepting applications from candidates in select countries across Europe, Latin America, Asia, and Africa.)
Role & Responsibilities
- Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers
- Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services
- Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
- Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
- Serve as the voice of the customer to address feedback and share across internal teams
- Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience
- Proven experience in a technical customer success and/or account management role
- Exceptional communication and interpersonal skills
- Proven ability to manage and grow customer accounts
- Customer focused with a passion for ensuring customer success
- Understanding of HTML, CSS, Javascript & SDK is a must
- Understanding of Vanilla JS, Vue, Angular and React a plus
- Must be able to work between East Coast
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