Head of Key Account Management
At a glance
Director-level Account Management role at Universal Business Team. St Albans · full-time.
In listing
growthroles summary, based on the employer's posting.
What you'll do
- Lead, coach and develop six Key Account Managers while setting objectives and holding performance accountable
- Grow retention, loyalty and revenue across an established portfolio of key customer accounts
- Find upsell and cross-sell opportunities, partnering with Business Development Managers on customer handovers
- Strengthen stakeholder relationships and maintain an exceptional experience across the account portfolio
- Support strategic growth initiatives while delivering sales, retention and growth targets
What you bring
- Proven leadership of a successful sales, account management or customer relationship team
- A record of meeting and surpassing commercial targets through sales and account management
- Experience managing important customer accounts and building lasting partnerships
- Background in construction, building products, construction supplies, manufacturing, distribution or a related sector
- Strong commercial judgment, negotiation ability, and strategic analytical thinking
Who this fits
You'll suit a commercially focused sales and account management leader who develops people, builds customer trust and stays focused on targets. This is a director-level role managing six people, based in the St Albans office Monday through Friday. You should live within a reasonable commuting distance and bring a practical, resilient and relationship-led leadership style.
From the employer
Head of Key Account Management
St Albans | Office Based – Monday to Friday – This is an office-based role in St Albans; therefore, candidates should be within a reasonable commuting distance
£75,000 - £85,000 + Car Allowance + Uncapped Commission (OTE £100,000+)
Are you an ambitious and commercially driven sales leader looking for your next challenge?
Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business?
If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.
We're looking for an exceptional Head of Key Account Management to lead a high-performing team and play a pivotal role in the continued growth of a successful and ambitious business. This is a fantastic opportunity for an experienced sales and account management leader to take ownership of a well-established customer portfolio, drive revenue growth, and shape the future direction of the function.
With a turnover of approximately £14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.
The Opportunity
This is far more than a people management role.
You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business.
You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.
What You'll Be Doing
- Leading, coaching and developing a team of six Key Account Managers
- Driving account retention, customer loyalty and revenue growth
- Building strong relationships with key customers and stakeholders
- Identifying upselling and cross-selling opportunities across existing accounts
- Working closely with Business Development Managers to ensure smooth customer handovers
- Delivering against sales, retention and growth targets
- Creating an engaging and motivating team environment
- Monitoring performance, setting objectives and driving accountability
- Contributing to strategic business growth initiatives
- Ensuring exceptional customer experience across the account portfolio
Requirements
We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.
You'll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.
Essential Experience
- Proven leadership experience managing a successful sales, account management, or customer relationship team
- Strong track record of achieving and exceeding commercial targets
- Experience managing key customer accounts and developing long-term partnerships
- Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
- Excellent commercial awareness and negotiation skills
- Ability to influence, motivate and inspire others
- Strong analytical and strategic thinking capabilities
Personal Attributes
- Growth mindset and ambition to succeed
- Commercially astute, proactive and highly business-focused
- Driven, resilient and target-focused
- Professional, credible and relationship-led
- Practical and sensible approach to leadership
- Passionate about developing high-performing teams
- Ambitious with a desire to make a genuine impact and contribute to long-term business growth
Benefits
- £75,000 - £85,000 basic salary
- Car allowance - £5k
- Generous Commission structure
- Opportunity to shape and influence a growing business
- Friendly, collaborative and professional culture
- Long-term career progression opportunities
- Senior leadership visibility and influence
- Holidays - 25 days holiday plus 8 bank
- Pension scheme
Ready to take ownership of a high-performing account management function and drive the next stage of growth?
Apply today to find out more about this exciting leadership opportunity.
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