Client Success Manager at United-Media
At a glance
Manager-level Customer Success role at unitedmedia. London · no salary stated · we estimate £55,000–£115,000.
unitedmedia has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate sales, marketing, and operations resources to deliver sponsor and client commitments
- Manage each signed client relationship from event planning through final delivery
- Keep client conversations, contracts, and agreements current in the CRM
- Help sponsors complete registration through internal management systems and answer daily questions
- Gather post-event feedback, improve client guidance, and build onboarding knowledge for new accounts
What you bring
- At least three years in client management, account management, or customer success work
- A bachelor’s or master’s degree earned with outstanding results
- Permission to work in the United Kingdom
- Confidence using CRM software and Google Docs Editors, plus the ability to learn new systems quickly
Who this fits
You’ll suit a proactive, highly organised client professional who follows commitments through and pays close attention to detail. The role involves working with sponsors from contract signing through event delivery and attending conferences overseas. You need UK work authorisation and will work with sales, marketing, and operations teams.
From the employer
About us
United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO insights, Retail Insights and SetSales).
What we offer you
As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
we are looking for candidates who:
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results
- Have a UK work permit
- Fast learning and competent with new systems
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
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