Scientific Implementation Manager - APAC
At a glance
Manager-level Solutions & Sales Engineering role at Uncountable Inc. Singapore, Hong Kong, Australia, Japan, APAC · full-time · $120,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Lead scientific onboarding by understanding customers’ experiments and bringing their data into the platform
- Reshape customer data, then configure templates and scientific workflows with customer success and sales teams
- Run customer meetings and demos, gather data, and refine platform setups with customers
- Set implementation timelines and share customer needs with product teams to guide new development
What you bring
- Fluent English and Mandarin are required for customer work
- A master’s degree or at least two years in a scientific discipline such as chemistry, biology, or materials science
- Comfort working with data in Excel and explaining complex technical ideas clearly
- Able and willing to travel up to twenty percent of the time
Who this fits
You’ll suit a customer-facing, project-based role that combines scientific problem solving with implementation and business development. Expect to work with customers, engineering, customer success, and sales, and to travel up to twenty percent of the time.
From the employer
Uncountable is seeking a scientific implementation manager to support our Customers in APAC/China with a breadth of scientific experience to bring into a career in business development. The scientific implementations role at Uncountable leverages your scientific understanding and problem solving skills to bring both the scientist and their science into the Uncountable ecosystem.
In this role you will (1) lead scientific implementation of the Uncountable platform (2) restructure and contextualize customer data and (3) use real-world customer experience to drive product development so we can build the best possible data structuring tool for R&D. It is fast paced, project oriented, customer and engineering facing role. This position demands a sophisticated breadth of scientific knowledge, impeccable communication skills, and the ability to empathize both emotionally, scientifically, and organizationally with a variety of users spanning the R&D landscape.
Within 30 days you will take ownership of experimental understanding and ingestion of onboarded customers. You will work with both the customer success and sales team to expertly configure data templates and scientific workflows within the platform to the end-user.
Within 60 days you will begin to lead meetings and demos with new customers, running scientific due diligence, acquiring new data, and running through iterations of the platform configuration with the customer.
Within 90 days you will take ownership of the implementation process for a new and potential customers. You will lead demos, orchestrate meetings, set timelines, and advocate for new product development to meet the unique needs of our most exciting customers.
Salary: 90-120K USD Per Year, in addition to performance bonus and equity
Relevant Experience, Skills, and Preferences
Requirements: Fluent in English and Mandarin
Master's degree or 2+ years experience in some scientific field (chemistry, biology, materials science, chemical engineering, or related fields)
Affinity and familiarity working with data in Excel (Python or other coding skills a plus)
Comfort distilling and effectively communicating advanced technical concepts
Willingness and ability to travel up 20% of the time
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