VP - Regional Implementation Manager - Global Transaction Banking Department GTBD, APAC

Job Responsibilities

Pre-Implementation

• Support RFP and proposal activities, including project plans, solution documentation, implementation approaches, and responses to technical or integration-related queries.
• Partner with Transaction Banking Sales and Relationship Managers during client pitches and presentations, providing subject matter expertise on technical solutions, implementation requirements, timelines, and delivery models.
• Collaborate with internal stakeholders to identify and share best practices, leveraging previous implementation experiences and market insights.
• Provide advisory support to Sales and Product teams on solution design, implementation feasibility, and optimal execution strategies.

Implementation & Project Delivery

• Lead end-to-end implementation projects, ranging from standard solutions to complex and customized cash management, trade finance, liquidity, and connectivity solutions.
• Serve as the primary point of contact for clients throughout the implementation lifecycle, coordinating with client users, IT teams, vendors, and internal stakeholders.
• Manage project scope, timelines, risks, dependencies, and governance to ensure successful delivery of agreed solutions.
• Work closely with Transaction Banking Sales, Relationship Managers, Product, Operations, Legal, Technology, Headquarters support teams, and regional stakeholders to drive implementation outcomes.
• Ensure delivered solutions meet clients’ business requirements, operational objectives, and service expectations.
• Conduct client training, support onboarding activities, and promote utilization of implemented solutions.
• Build and maintain strong client relationships through regular engagement and proactive stakeholder management.
• Gather client feedback, market intelligence, and enhancement opportunities, sharing insights with Sales, Product, and Coverage teams to support business growth and product development.

Leadership & Regional Support

• Drive process improvement initiatives to enhance implementation efficiency, reduce turnaround times, and improve overall client experience.
• Support strategic initiatives and contribute to the development and execution of departmental and bank-wide objectives.
• Provide guidance, expertise, and implementation support to regional and in-country implementation teams across Asia.
• Act as a Level 2 escalation point for complex client implementations and post-implementation support matters.

Risk, Governance & Team Support

• Ensure compliance with all applicable policies, regulatory requirements, frameworks, and internal controls.
• Identify, escalate, and report implementation risks, issues, or control concerns in a timely manner.
• Mentor and support junior team members, fostering knowledge sharing and professional development.
• Assist team leads and management with ad-hoc projects and departmental initiatives.

Job Requirements

• Bachelor's degree in Business, Banking & Finance, Economics, Computer Science, Information Systems, or a related discipline.
• Minimum 7 years of experience in implementation, project management, solution delivery, or client onboarding within Transaction Banking, Cash Management, Trade Finance, or related areas.
• Strong knowledge of ERP platforms (e.g., SAP, Oracle), system integration frameworks, middleware solutions, and interface architecture.
• Subject matter expertise in APIs and digital connectivity solutions, with hands-on knowledge of RESTful APIs, JSON, XML/ISO 20022, and related industry standards.
• Solid understanding of corporate banking systems, payment formats, host-to-host connectivity, and integration methodologies.
• Strong Transaction Banking product knowledge across one or more areas, including Cash Management, Liquidity Management, Trade Finance, Supply Chain Finance, and Digital Channels.
• Good understanding of connectivity channels, security protocols, and SWIFTNet infrastructure; SWIFT expertise is an advantage.
• Proven experience managing complex, cross-functional projects within a matrix and multi-country environment.
• Excellent stakeholder management, communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and meeting deadlines.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Professional certifications such as PMP, PRINCE2, Agile, Scrum, or Certified ICM are advantageous.