Account Manager
At a glance
Manager-level Account Management role at Uncountable Inc. New York, San Francisco, Munich or London · full-time · $120,000–$220,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers after purchase, focusing on renewals, account growth and customer advocacy
- Run implementation projects, set timelines and keep customer contacts and internal teams coordinated
- Hold regular check-ins and business reviews, using customer activity to strengthen engagement
- Show customers the value they receive and offer strategic guidance to support their success
- Work with Sales on account expansion and bring customer feedback to Product and Implementation teams
What you bring
- For the enterprise-level role, you bring two to five years in customer success, account management or consulting
- For the senior role, you have at least five years managing enterprise accounts independently and influencing executives
- You communicate effectively with executive stakeholders and can work across complex customers with multiple divisions and geographies
- You can travel roughly twenty to thirty percent
Who this fits
This role suits someone who can build strategic relationships with large, complex organizations and manage customer projects through delivery. Hiring spans account manager through senior enterprise levels, with expectations tied to experience. Travel is part of the role.
From the employer
Description
Uncountable is looking for an exceptional account management professional to join our growing team. We’re open to hiring at multiple levels (Account Manager, Enterprise Account Manager, and Sr. Enterprise Account Manager) and will match level and compensation based on skills and experience.
This role is ideal for someone who thrives on building and expanding strategic relationships with large, complex organizations. If you have a proven track record of successful customer engagements and are excited about driving impact in a fast-paced startup environment, we’d love to hear from you.
Experience delivering analytics products or enterprise software platforms into large organizations is a major plus.
Key responsibilities
- Own post-sales success for Uncountable’s customers, driving renewals, expansion, and advocacy.
- Lead implementation projects, manage timelines, and keep both internal teams and customer stakeholders aligned.
- Increase customer engagement through regular check-ins, business reviews, and deep knowledge of customer activity.
- Become a trusted advisor by demonstrating ROI, offering strategic guidance, and ensuring customer success.
- Partner with Sales to design and execute expansion strategies for key accounts.
- Collaborate with Implementation and Product teams to identify improvements to the product and customer journey.
- Act as the “voice of the customer” internally, advocating for customer needs and improvements.
Requirements
We are hiring at multiple levels. While exact expectations vary, here’s a rough guide:
Account Manager - Enterprise Account Manager (2–5 years): Prior experience in customer success, account management, or consulting. Skilled in managing customer relationships and project delivery.
Senior Account Manager (5+ years): Track record of independently managing enterprise accounts and influencing executive stakeholders. Strong mentoring skills.
For all levels:
- Outstanding executive presence and communication skills.
- Excellent analytical and problem-solving abilities.
- A proactive, entrepreneurial mindset.
- Ability to travel 20–30%.
- Experience working with complex, multi-divisional, multi-geographic customers.
Preferred Qualifications
Passion for science, chemistry or artificial intelligence
An aptitude for statistics, mathematics
Salary: 100-180K USD + Commission + Equity
Compensation will vary by level and region
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