Account Manager
Mid-level Account Management role at Uncountable Inc.. New York, San Francisco, Munich or London · full-time · $120,000–$220,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own post-sale relationships, renewals, account growth, and customer advocacy
- Run implementations by coordinating timelines, stakeholders, and internal teams
- Use check-ins and business reviews to deepen engagement and understand customer activity
- Show customers their ROI and guide them toward successful outcomes
- Work with Sales, Implementation, and Product on expansions and customer-driven improvements
What you bring
- Customer success, account management, or consulting experience with strong project delivery skills
- Enterprise account ownership and executive-level influence for senior-level roles
- Clear executive communication, analytical thinking, and strong problem-solving ability
- A proactive, entrepreneurial approach and experience with complex global organizations
- Willingness to travel twenty to thirty percent
Who this fits
You’ll fit this role if you enjoy building strategic relationships with large, complex customers in a fast-moving startup. The company is hiring across account management levels, from experienced customer relationship managers to people who independently lead enterprise accounts and mentor others. Interest in science, chemistry, artificial intelligence, statistics, or mathematics is useful but preferred rather than required.
From the employer
Description
Uncountable is looking for an exceptional account management professional to join our growing team. We’re open to hiring at multiple levels (Account Manager, Enterprise Account Manager, and Sr. Enterprise Account Manager) and will match level and compensation based on skills and experience.
This role is ideal for someone who thrives on building and expanding strategic relationships with large, complex organizations. If you have a proven track record of successful customer engagements and are excited about driving impact in a fast-paced startup environment, we’d love to hear from you.
Experience delivering analytics products or enterprise software platforms into large organizations is a major plus.
Key responsibilities
- Own post-sales success for Uncountable’s customers, driving renewals, expansion, and advocacy.
- Lead implementation projects, manage timelines, and keep both internal teams and customer stakeholders aligned.
- Increase customer engagement through regular check-ins, business reviews, and deep knowledge of customer activity.
- Become a trusted advisor by demonstrating ROI, offering strategic guidance, and ensuring customer success.
- Partner with Sales to design and execute expansion strategies for key accounts.
- Collaborate with Implementation and Product teams to identify improvements to the product and customer journey.
- Act as the “voice of the customer” internally, advocating for customer needs and improvements.
Requirements
We are hiring at multiple levels. While exact expectations vary, here’s a rough guide:
Account Manager - Enterprise Account Manager (2–5 years): Prior experience in customer success, account management, or consulting. Skilled in managing customer relationships and project delivery.
Senior Account Manager (5+ years): Track record of independently managing enterprise accounts and influencing executive stakeholders. Strong mentoring skills.
For all levels:
- Outstanding executive presence and communication skills.
- Excellent analytical and problem-solving abilities.
- A proactive, entrepreneurial mindset.
- Ability to travel 20–30%.
- Experience working with complex, multi-divisional, multi-geographic customers.
Preferred Qualifications
Passion for science, chemistry or artificial intelligence
An aptitude for statistics, mathematics
Salary: 100-180K USD + Commission + Equity
Compensation will vary by level and region
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