Senior Customer Success Manager
At a glance
Senior Customer Success role at Tremendous. Remote, United States · full-time · $160,000–$240,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Run a group of enterprise accounts, review business goals with clients and address account health to support retention
- Guide new enterprise customers through launch, bringing internal teams together to get their programs running smoothly
- Grow account revenue through add-on sales, contract discussions and longer-term customer agreements
- Bring customer feedback to Product and help shape roadmap choices
What you bring
- At least five years in customer success or account management, including two years focused on enterprise clients
- A record of handling complex customer relationships and improving retention and account growth
- Strong analytical judgment, careful attention to detail and clear communication across organizational levels
Who this fits
This role suits a strategic, hands-on customer partner who can balance long-range account goals with daily needs. You’ll need empathy, independence and the ability to juggle priorities. The job is fully remote and can be done from anywhere in the Americas.
From the employer
Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.
Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2.
Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.
About the role
We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.
What you'll do
Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction
Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions
What you'll bring
5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
Experience at a high-growth B2B startup strongly preferred
Strong analytical and problem-solving abilities with attention to detail
Excellent communication skills with the ability to build rapport at all levels of an organization
You'll thrive here if you're
Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs
Naturally empathetic with both customers and internal stakeholders
Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment
What's cool about the role
Competitive pay and equity. Base salary for this role: $160k to $240k.
Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
Fully remote. Work from anywhere in the Americas.
Great culture. Read more about how we work in our public handbook.
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Each morning you get everything that fits, strongest first.
Customer SuccessRemote$160k+
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