Account Manager
At a glance
Manager-level Account Management role at TransPerfect. RTP · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Find prospective clients through online research, referrals, directories, trade show lists, and personal outreach
- Build complete prospect records in the CRM, then cold call contacts to create new business opportunities
- Negotiate pricing and delivery timelines while explaining translation processes, rates, and turnaround expectations
- Coordinate with production so client jobs receive careful handling and accurate delivery
- Keep clients engaged after delivery, checking satisfaction with quality, service, and timeliness
What you bring
- A bachelor’s degree and strong written and spoken English are required
- You have managed the full sales cycle, from generating leads through closing business
- You have repeatedly met sales goals and can advance customer commitment during lengthy, complex deals
- Microsoft Office Suite proficiency, strong organization, and effective prioritization are required
- You bring customer advocacy, analytical problem solving, interpersonal strength, and time-management discipline
Who this fits
This role suits someone pursuing long-term growth across sales and project management who can handle prospecting, client support, and complex sales cycles. You’ll need to manage competing priorities in a fast-moving environment while building lasting customer relationships within the territory. The position is based in RTP, United States of America.
From the employer
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Who We Are:
TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.
What You Will Be Doing:
The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.
Responsibilities:
Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
Create accurate data within a CRM of prospective client data including names, titles, phone numbers, addresses and various other information
Cold call prospective clients
Creatively problem solve to improve current new business development strategy
Negotiate rates and deadlines with prospective and current clients
Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
Perform other special projects or duties when required
Who We Are Looking For:
Interest in long-term career growth with unlimited earning and advancement potential through sales and project management
Minimum Bachelor’s degree
Excellent English communication (written and verbal) skills
Proven sales life cycle experience – lead generation through business closing
Proven track record in achieving sales targets
Possesses the ability to consistently and predictably advance customer commitment on a weekly basis in order to navigate a complex and lengthy sales cycle
Ability to organize and manage multiple priorities and determine the relative importance/ business impact of each activity
Capability to understand market requirements; trends, dynamics, expectations, and competitive forces
Strong customer orientation -- advocates on behalf of the customer’s needs/requirements
Develop and execute strategies to build share of customer and long-term relationships within the territory, and continually grow our customer’s understanding of TransPerfect’s product and service offerings
Maintain on-going relationships with customers to ensure maintenance of current base as well as growth of new sales
Proficiency in Microsoft Office Suite
Ability to thrive in a fast-paced environment
Excellent problem-solving and analytical skills
Strong interpersonal skills
Effective time management skills
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