French-Speaking Customer Success Specialist
At a glance
Mid-level Customer Success role at transcosmos (TCIS). Remote, Hungary · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting customer relationships while helping clients get value from the solutions
- Answer phone and email questions about general support, contracts, and invoices
- Help customers and local teams complete contract administration and billing-related work
- Reach out to customers through proactive campaigns
What you bring
- Professional English at B2 level and French at C1 level
- Background in Customer Success, Account Management, or BPO work
- Clear customer communication and a service-oriented approach
- An organized, proactive, and comfortable-with-technology working style
Who this fits
This role suits a customer-focused specialist who can work in English and French across support, account, and billing-related interactions. It is fully remote but must be performed from within Hungary. SAP or Salesforce familiarity would be useful.
From the employer
Passionate about customer success and growth? Join our international team and help clients maximize the value of our solutions!
Please note that although this is a remote position, the work must be performed within Hungary!
What You’ll Do
- Build strong customer relationships and drive success
- Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices.
- Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities.
- Conduct proactive outreach campaigns.
Requirements
What You Bring
· Strong communication skills in English (B2) and French (C1)
- Experience in Customer Success, Account Management, or BPO
- Customer-focused mindset with excellent communication skills
- Proactive, organized, and tech-savvy (SAP/Salesforce is a plus)
Benefits
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
Please note that although this is a remote position, the work must be performed within Hungary!
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