Medical Imaging Communications Coordinator - Medical Imaging - UH Truman Medical Center (5 days per week, varied shifts)
At a glance
Mid-level Communications role at Tmc. University Health Truman Medical Center · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle incoming Medical Imaging and Radiology calls from patients, providers, staff, and outside offices
- Judge each request and connect it with the appropriate physician, technologist, team, or department
- Pass along urgent imaging findings under department procedures while protecting confidential information
- Keep current on radiology services, physician coverage, on-call schedules, and University Health imaging sites
- Record call details electronically and improve communication flow for diagnostic and clinical teams
What you bring
- A high school diploma or equivalent is required
- Background in healthcare, radiology, call centers, or customer service, with familiarity with imaging terminology
- Clear written and spoken communication, strong organization, prioritization, and problem-solving skills
- Comfort using Excel, databases, or electronic tools to track calls and communications
- You can handle urgent, sensitive information discreetly and stay composed during heavy call volume
Who this fits
This role suits a calm, organized communicator who can work independently while coordinating with multidisciplinary clinical teams. You’ll work full time in Kansas City at University Health Truman Medical Center, five days per week on varied shifts, with forty hours per week.
From the employer
If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.
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Medical Imaging Communications Coordinator - Medical Imaging - UH Truman Medical Center (5 days per week, varied shifts)101 Truman Medical CenterJob Location
University Health Truman Medical CenterKansas City, MissouriDepartment
Medical Imaging UHTMCPosition Type
Full timeWork Schedule
variedHours Per Week
40Job Description
Medical Imaging Communications Coordinator
Be the Connection Behind Exceptional Imaging Care
Are you a calm, confident communicator who thrives in a fast-paced healthcare environment? Do you enjoy problem-solving, coordinating information, and helping people get connected to the right resource?
University Health is seeking a Medical Imaging Communications Coordinator to serve as the central communication hub for the Medical Imaging/Radiology department. In this highly visible role, you’ll connect patients, referring providers, physicians, technologists, and clinical teams—helping ensure important information reaches the right person at the right time.
Your ability to prioritize, communicate clearly, and remain composed under pressure will directly support efficient radiology operations and an exceptional patient experience.
What You’ll Do
Serve as the primary point of contact for incoming Medical Imaging/Radiology calls across University Health.
Receive, assess, and appropriately route calls from patients, referring providers, physicians, technologists, hospital staff, and external provider offices.
Coordinate communication between radiologists, residents, technologists, clinical teams, and other departments.
Relay urgent and critical imaging results notifications according to established department protocols.
Maintain working knowledge of radiology services, physician assignments, on-call schedules, and Medical Imaging locations throughout University Health.
Manage sensitive and urgent communications with professionalism, sound judgment, discretion, and HIPAA compliance.
Document call activity and communications using Excel, databases, call-log tools, or other electronic systems.
Help streamline communication workflows so interpreting physicians and clinical teams can remain focused on patient care and diagnostic services.
Build strong working relationships with individuals across diverse clinical, professional, and cultural backgrounds.
What You Bring
Required:
High school diploma or equivalent.
Experience in healthcare, medical imaging/radiology, call center, or customer service.
Familiarity with medical terminology, particularly radiology and imaging terminology.
Excellent verbal and written communication skills.
Strong organizational, prioritization, and problem-solving abilities.
Ability to remain calm and professional in a high-volume, high-pressure environment.
Demonstrated ability to handle confidential, urgent, and sensitive information with tact and discretion.
Ability to work independently while contributing effectively as part of a multidisciplinary team.
Proficiency with Excel, databases, or electronic call-tracking tools.
Preferred:
Experience with multi-line phone or call center systems.
Experience with RIS/PACS, EMR, or scheduling software.
Experience managing high call volumes while effectively prioritizing competing needs.
The Impact You’ll Make
Every call represents a patient, provider, or care team member who needs timely assistance. As the Medical Imaging Communications Coordinator, you'll play a critical role in keeping communication flowing, supporting physicians and clinical teams, and helping patients and providers navigate Medical Imaging services with confidence.
If you're an exceptional communicator who can turn complex, high-pressure situations into organized and positive experiences, we want to hear from you.
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