Communications Consultant
At a glance
Mid-level Communications role at Tiaa. Charlotte · full-time · $83,100–$108,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build communications campaigns across channels for plan changes, tying each project to client, corporate, brand, and segment goals
- Send campaigns through internal marketing automation tools, review engagement results, and adjust the approach based on performance
- Create updates and mailings with institutional partners, transition teams, product owners, marketing, and readiness groups
- Maintain reusable templates and resources so plan-change messages can be delivered consistently
- Coordinate with legal, compliance, marketing, and client services to meet regulatory rules and business needs
What you bring
- At least three years of professional experience
- Experience in marketing, communications, client-facing work, or a related area is preferred
- A bachelor's degree is preferred
- Background in financial services, retirement plans, benefits communications, or a related field is preferred
Who this fits
This mid-level individual-contributor role suits someone who can shape communications for plan transitions and work across client and internal teams. The position is hybrid in Charlotte.
From the employer
Job Profile Summary
The Communications Consultant partners with institutional clients and advisors (or internal stakeholders) to deliver and execute communications that drive participant engagement during critical plan transitions. You'll work collaboratively across TIAA's implementation teams to deliver communications that align with our Communication & Engagement Services (CES) offer strategy and measurably improve participant engagement.
Job Description
- Develop and deliver multi-channel communications campaigns for assigned plan change projects, ensuring alignment with Corporate, Brand, and clients’ objectives, and Institutional Relationships segment goals while adhering to CES processes and standards.
- Deploy communications using internal marketing automation platforms, tracking engagement metrics and adjusting strategies based on performance data.
- Work with institutional partners, transition teams, product owners, marketing and readiness groups on creating/disseminating communications specific to Institutional news and/or plan updates or general mailings.
- Help create, refine, and manage communication templates and resources that enable efficient, consistent delivery of plan change messaging across the organization.
- Collaborate with cross-functional teams including Legal, Compliance, Marketing, and Client Services to ensure communications meet regulatory requirements and business objectives.
Educational Requirements
University (Degree) Preferred
Work Experience
3+ Years Required; 5+ Years Preferred Physical Requirements
Physical Requirements
Sedentary Work
Career Level
7IC
Required Qualifications:
- 3+ years of experience
Preferred Qualifications:
- 3+ years of experience in marketing, communications, or client-facing roles
- 3+ years of experience in financial services, retirement plans, benefits communications, or related field
- Bachelor's degree
Anticipated Posting End Date:
2026-10-09Base Pay Range: $83,100/yr - $108,000/yrActual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
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