Communications Consultant
At a glance
Mid-level Communications role at Tiaa. Charlotte · full-time · no salary stated · we estimate $66,000–$95,000.
Tiaa has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build and deliver multi-channel campaigns for plan changes across client, brand, corporate, and segment goals
- Use internal marketing automation platforms to send messages, track engagement, and refine campaigns
- Coordinate with institutional partners and internal teams on plan updates, news, and general mailings
- Manage templates and resources that support consistent plan-change communications
- Work with Legal, Compliance, Marketing, and Client Services to meet regulatory and business needs
What you bring
- Bring at least three years of communications experience
- Hold a university degree, which is preferred
Who this fits
This role suits a communications professional who can coordinate with institutional clients, advisors, and internal teams while using engagement data to improve delivery. The position is based in Charlotte and is expected to be onsite, likely in a hybrid arrangement, with no travel required. It is a non-employee contingent engagement through TIAA’s preferred third-party supplier, expected to last nine months with a possible extension.
From the employer
This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.
This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.
The anticipated term of this engagement will be 9 months. This term could be extended based on company business needs.CW-Creative, Design & Production Analyst IProvides assistance in digital marketing duties in furtherance of company's goal to implement digital marketing strategy.
Key Responsibilities and Duties
- Providing assistance and support to the development and implementation of digital marketing campaigns and content.
- Administering social media accounts, conducting day-to-day maintenance and tracking activity volume across multiple digital channels.
- Gathering data of organizational digital marketing initiatives and results; conducting analyses and delivering reports.
- Assisting in ensuring compliance of digital marketing initiatives with all regulations, policies and procedures.
- University (Degree) Preferred
- No Experience Required
- Physical Requirements: Sedentary Work
Career Level
5IC
The Communications Consultant partners with institutional clients and advisors (or internal stakeholders) to deliver and execute communications that drive participant engagement during critical plan transitions. You'll work collaboratively across TIAA's implementation teams to deliver communications that align with our Communication & Engagement Services (CES) offer strategy and measurably improve participant engagement.
Key Responsibilities and Duties
- Develop and deliver multi-channel communications campaigns for assigned plan change projects, ensuring alignment with Corporate, Brand, and clients’ objectives, and Institutional Relationships segment goals while adhering to CES processes and standards.
- Deploy communications using internal marketing automation platforms, tracking engagement metrics and adjusting strategies based on performance data.
- Work with institutional partners, transition teams, product owners, marketing and readiness groups on creating/disseminating communications specific to Institutional news and/or plan updates or general mailings.
- Help create, refine, and manage communication templates and resources that enable efficient, consistent delivery of plan change messaging across the organization.
- Collaborate with cross-functional teams including Legal, Compliance, Marketing, and Client Services to ensure communications meet regulatory requirements and business objectives.
Preferred Qualifications:
- 3+ years' Communications experience
Start Date: 14-Sep-2026End Date: 30-Jun-2027Travel Required: No
Anticipated Posting End Date:
Base Pay Range: $25.52/hr - $42.54/hrActual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
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Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
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TIAA maintains a drug-free and smoke/free workplace.
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