Communications Dispatch Specialist

ThedaCare Open · verified Sep 11, 2026

Communication Center 130 2nd St. Neenah Full-time Mid-level Communications

Mid-level Communications role at ThedaCare. Communication Center 130 2nd St. Neenah · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You handle emergency calls and alert the appropriate clinical, security, police, fire, or response teams
You route routine calls, give callers information, and connect them with the right department or on-call team
You watch cameras, secured doors, alarms, and radio traffic to support staff and visitor safety
You document dispatch activity, maintain records, and analyze information for team members and leaders
You test dispatch equipment, report facility needs, and train incoming specialists

What you bring

You have dispatch or call-center experience across multiple systems, with strong prioritization skills
You are at least 18 years old and preferably hold a high school diploma or GED
You can operate dispatch software and equipment while using computers and keyboards throughout the day
You can move around the office and lift up to twenty-five pounds without help

Who this fits

You’ll suit a fast-moving, collaborative communication center role supporting staff, visitors, security, and clinical teams. The position is based in Neenah, Wisconsin, with variable evening and overnight shifts, holiday rotation, and overtime or extra hours when needed. Regular attendance and compliance with department competencies are required.

From the employer

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

Lifestyle Engagement
- e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

Access & Affordability
- e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Communications Dispatch Specialist is involved in all aspects of ThedaCare staff and visitor's safety. Our Communication Dispatch Center is a fast-paced dynamic team where success is defined by collaborating with team members, the community and leadership. The Communications Dispatch Specialist provides centralized information and communication support for ThedaCare by activating emergency and disaster alerts, triaging and routing internal/external calls for ThedaCare Hospitals and System Security, monitoring system-wide cameras, secured doors and alarms.

Job Description:

Schedule:

Week one: Sunday & Monday 3p-11p, Tuesday & Wednesday 11p-7a
Week two: Tuesday 3p-11p, Wednesday 11p-7a, Friday & Saturday 3p-11p
Holiday rotation

KEY ACCOUNTABILITIES:

Answers internal 444 emergency calls, notifying appropriate medical staff, security, police, fire, emergency units and etc.
Answers internal/external non-emergent calls, providing information to the caller and/or triages to the appropriate department.
Monitoring alarms for Security and building safety, notifying appropriate medical staff, security, police, fire, emergency units and etc.
Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines and escalating when needed.
Maintains and updates records and reports, as well as retrieving and analyzing data to provide to staff and leaders.
The ability to operate all Communication Dispatch Center software and equipment.
Maintains radio contact with System Security, Facilities Management and ThedaStar Dispatch.
Appropriately monitors system cameras for the safety of security, staff and visitors.
Answers internal/external non-emergent calls, requesting to initiate contact with on-call Surgery Teams and departments.
Utilizing reporting software to initiate and complete dispatch logs for System Security Officers.
Regularly test various alarms and equipment to maintain its normal operation.
Trains new Communication Dispatch Specialist.
Provides internal customer service for staff and vendors with various request. (i.e. security access, keys, morgue, guest house)
Maintains regular and predictable attendance, works overtime/extra hours as required.
Performs other related duties as assigned.

QUALIFICATIONS:

High School diploma or GED preferred
Must be 18 years of age
Three years of dispatching or call center experience with multiple systems and prioritization

PHYSICAL DEMANDS:

Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

Normally works in climate-controlled office environment
Frequent sitting with movement throughout office space
Use of computers throughout the work day
Frequent use of keyboard with repetitive motion of hands, wrists, and fingers

Position requires compliance with department specific competencies.

Scheduled Weekly Hours:

Scheduled FTE:

0.8

Location:

Communication Center 130 2nd St. Neenah - Neenah,Wisconsin

Overtime Exempt:

Worker Shift Details:

Variable