Flight EMS Dispatch Communications Specialist - Days
At a glance
Mid-level Communications role at Ah. ADVENTHEALTH WESLEY CHAPEL · full-time · no salary stated · we estimate $76,839–$132,500 across the United States.
Ah has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Answer dispatch calls, gather key details and enter them into the computer-aided dispatch system
- Log patient demographics and event times, keeping records aligned with department protocols
- Track aircraft and field-unit status, monitor radio traffic and alert units to incoming calls
- Coordinate transport resources with the supervisor and relay patient updates to care teams and facilities
- Handle urgent calls from physicians and hospital staff, and help train new team members
What you bring
- Previous flight-following experience is required, with at least a year of medical dispatch experience preferred
- A high school diploma or equivalent is required
- You need strong verbal and written communication, advanced computer skills and accurate electronic documentation
- You can think through problems and work effectively in a fast-moving, high-pressure setting
Who this fits
This day-shift role suits someone with flight-following experience who can manage time-sensitive dispatch work and communicate across clinical teams. The schedule runs from six in the morning to six-thirty in the evening on a rotating two- and three-day work pattern. Certified Flight Communicator status is preferred.
From the employer
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Schedule:
Full timeShift:
Day (United States of America)Address:
2600 BRUCE B DOWNS BLVDCity:
WESLEY CHAPELState:
FloridaPostal Code:
33544Job Description:
- Schedule: 6 am -6:30 pm 2on 2 off/3 on 2 off/ 2 on 3 off
- Must have previous Flight Following experience
- CFC (Certified Flight Communicator) Preferred
- 1 year minimum of Medical Dispatch experience
Updates the status of field units and aircraft, ensuring compliance and timely transport. Other duties as assigned. Promptly answers incoming calls, collects pertinent information, and enters required details into the Computer Aided Dispatch (CAD) System. Completes the CAD log with patient demographics and time-stamped events to ensure accurate documentation and adherence to department protocols. Coordinates with Dispatch Supervisor to determine appropriate resources for transport. Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician. Manages high-stress phone calls from physicians and hospital staff. Utilizes all systems and equipment proficiently in the communications center. Assists in training and mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Supports EMS Dispatch Communications Center functions and needs. Monitors all radio traffic while listening for pre-alerts to incoming calls, alerting units, and promptly updating the status of units.
Knowledge, Skills, and Abilities:
- Proficient verbal and written communication skills [Required]
- Proficient in computer database skills [Required]
- Proficient in real-time documentation in electronic format [Required]
- Knowledge of AH policies, procedures, and protocols [Required]
- Advanced computer skills [Required]
- Utilizes all electronic foundational resources and tools to efficiently maintain throughput process across AdventHealth and sending/receiving facilities [Required]
- Critical-thinking and problem-solving ability [Required]
- Ability to function in a fast-paced, stressful environment [Required]
- Ability to engage in self-evaluation about performance and professional growth [Required]
- Ability to accept constructive feedback regarding work performance [Required]
- Ability to establish and maintain cooperative working relationships with others contacted during work [Required]
- Understanding of Health Insurance Authorization process [Preferred]
- Medical terminology and/or coding skills [Preferred]
Education:
- High School Grad or Equiv [Required]
Field of Study:
- High School Diploma or Equiv Required
Work Experience:
- 1+ year minimum relevant communications center experience [Preferred]
Additional Information:
- N/A
Licenses and Certifications:
- Emergency Medical Tech Cert (EMT) [Preferred]
- Licensed Paramedic (PARA) [Preferred]
- Driver's License (DL) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:
$19.42 - $31.07Background Screening Requirement (Florida Law)
Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.
Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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