Director-EMS Communications Dispatch
At a glance
Director-level Communications role at Ekcm. Indianapolis · full-time · no salary stated · we estimate $128,000–$156,000.
Ekcm has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Lead a round-the-clock EMS dispatch center, keeping service efficient, compliant and focused on quality
- Set EMS growth and operating plans while protecting safe operations and patient and team member experience
- Direct staffing, daily workflows, policies, training, dispatch technology, quality checks and emergency readiness
- Coordinate air and ground critical-care transport, transfers between facilities, patient discharges and 911 support
- Guide clinical teams, education, transport operations and business work, aligning leaders and support staff across the organization
What you bring
- A bachelor’s degree in business management, health administration, a clinical specialty or a related area
- Seven to ten years of relevant experience
- Knowledge of federal, state and local rules and laws that apply to this work
Who this fits
This director role suits an experienced leader who can oversee EMS dispatch operations and coordinate clinical, transport and support teams. You’ll report to the Vice President of LifeLine and Virtual Care.
From the employer
Director-EMS Communications Dispatch
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our IU Health’s leadership team in the role of Director-EMS Communications Dispatch.
The Director of EMS Communications Dispatch provides strategic and operational leadership for a 24/7 emergency medical dispatch center, ensuring efficient, compliant, and high-quality dispatch services. The Director of EMS Communications Dispatch is responsible for developing, implementing, and driving Emergency Medical Service (EMS) growth and operational strategies while ensuring the EMS portfolio delivers the best possible patient and team member experience through safe operations, accessibility, convenience, and quality patient care.
This leader collaborates with senior leadership and front-line team members, executes organizational development strategy, and motivates change initiatives across the business to optimize organizational potential and achieve strategic and operational objectives. The role oversees staffing, daily operations, policy development, training, technology systems, quality assurance, interagency coordination, reporting, and emergency preparedness to support effective EMS response and organizational performance.
The scope of responsibility includes the coordination and dispatch of air and ground critical care transport, interfacility transfers, patient discharges, and support for 911 emergency response operations. The position consists of responsibilities including, but not limited to, oversight of clinical teams, quality and education, strategy and business operations, and transport operations. This director maintains accountability for the leaders and support staff associated with their scope of work and ensures collaboration across the organization.
Key Relationships
Reports to: Vice President-LifeLine and Virtual Care
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
- Requires Bachelor's degree in business management, health administration, clinical specialty, or other related field.
- Master's degree preferred.
- 7-10 years of relevant experience.
- Requires knowledge of applicable Federal, State, and Local regulatory agency guidelines and laws.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
Not this one either?
Claude or ChatGPT reads the other 93,020 for you.
Get better matches →
