Senior Customer Success Manager I
The Nielsen Company Open · verified Sep 29, 2026 At a glance
Senior Customer Success role at The Nielsen Company. Seoul · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support customers by resolving complex issues and representing their needs throughout the customer journey
- Deliver audience rating reports every week on an early morning shift, including weekends
- Lead smaller projects, using judgment across multiple information sources to solve difficult problems
- Explain complex or sensitive information and help colleagues and stakeholders reach agreement
- Provide informal guidance to less experienced teammates while working with limited direction
What you bring
- Five to ten years of experience with a record of working independently
- A bachelor’s degree or equivalent experience, with advanced degrees or certifications preferred
- Deep practical knowledge in your field, plus broad familiarity with connected areas
Who this fits
This role suits an experienced customer success professional who can work independently, handle complex issues, and guide less experienced colleagues. It is an onsite position in Seoul. The schedule includes an early morning shift from 5:30 to 13:00 once a week, including weekends.
From the employer
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Summary
- Support customers throughout their journey by resolving issues and advocating for their needs.
- Requires in-depth knowledge and experience
- Uses best practices and knowledge
- Solves complex problems: takes a new perspective using existing solutions
- Works independently receives minimal guidance
- Acts as a resource for colleagues with less experience
- Delivery daily audience rating reports once a week (early morning shift from 5:30-13:00, including weekend)
Responsibilities
Responsible for solving complex problems within their discipline, leading smaller projects, and providing informal guidance to colleagues.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate Nielsen in the market
• Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Acts as a resource for other team members; may lead projects with limited risks and resource requirements
• Explains complex, difficult and/or sensitive information; works to build consensus
• Requires conceptual and practical expertise in own area and general knowledge of related areas
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• 5-10 years, track record of independent work product
• Bachelor’s degree or equivalent experience; advanced degree or certifications preferred.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
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