Customer Success Coordinator
Huntington Station Full-time Mid-level Customer Success
At a glance
Mid-level Customer Success role at Teq. Huntington Station · full-time · $50,000–$60,000 base.
SalaryStated by Teq
$50,000 – $60,000
Base salary for this role, in USD per year, as published in the posting.
RoleCustomer Success
SeniorityMid-level
LocationHuntington Station
EmploymentFull-time
Base pay$50,000–$60,000
PostedSep 21, 2026 · 1d ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide K-12 customers through onboarding, administrative setup, platform features, and user roster management
- Run virtual training and coordinate high-volume onsite and remote professional development scheduling
- Match trainers to expertise, location, and availability while managing travel details and confirmations
- Call and email customers proactively, monitor account health, and address usage risks
- Keep HubSpot records current, gather feedback, and improve internal outreach workflows
What you bring
- At least one year of experience in customer success, account management, support, or operations
- Strong organization across busy scheduling requests, complicated calendars, and customer account communications
- Clear written and spoken communication, with comfort presenting online and making outreach calls
- Working knowledge of Microsoft Office, HubSpot or a comparable CRM, and scheduling software
Who this fits
You’ll suit a customer-facing coordinator role supporting K-12 administrators and teachers, with a mix of onboarding, training, scheduling, outreach, and recordkeeping. The position requires working onsite at the Huntington Station, New York office. It fits someone comfortable with virtual presentations, phone outreach, and high-volume operational detail.
From the employer
About Us:
Teq is a leading Educational Technology company providing products, instructional and technical services, and support nationally to the K-12 marketplace. Teq employs over 115 employees and is based in Huntington Station, NY, with a presence in 20 states in the U.S.
Our mission is to empower schools with a unique blend of expert service, cutting-edge products, and unparalleled support, fostering creativity and passion in the 21st-century learning environment.We have been serving the educational community since 1972 . The company offers a uniquely innovative approach to selling relevant solutions to schools we call “the complete thought.”
We are seeking a proactive, highly organized Customer Success Coordinator to act as a trusted advisor to K-12 administrators and teachers. In this role, you will drive user engagement on our OTIS and iBlocks platforms, oversee smooth account onboarding, and manage end-to-end scheduling for virtual and onsite Professional Development (PD) sessions. You will serve as the primary operational link between our customers and our professional learning team to ensure educators maximize the value of Teq products and services.
Responsibilities in this Role:
Teq is an equal opportunity employer committed to diversity, belonging, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans' status, or any other characteristic protected by law
Teq is a leading Educational Technology company providing products, instructional and technical services, and support nationally to the K-12 marketplace. Teq employs over 115 employees and is based in Huntington Station, NY, with a presence in 20 states in the U.S.
Our mission is to empower schools with a unique blend of expert service, cutting-edge products, and unparalleled support, fostering creativity and passion in the 21st-century learning environment.We have been serving the educational community since 1972 . The company offers a uniquely innovative approach to selling relevant solutions to schools we call “the complete thought.”
We are seeking a proactive, highly organized Customer Success Coordinator to act as a trusted advisor to K-12 administrators and teachers. In this role, you will drive user engagement on our OTIS and iBlocks platforms, oversee smooth account onboarding, and manage end-to-end scheduling for virtual and onsite Professional Development (PD) sessions. You will serve as the primary operational link between our customers and our professional learning team to ensure educators maximize the value of Teq products and services.
Responsibilities in this Role:
- Customer Onboarding & Account Setup - Guide new K-12 clients through platform onboarding, administrative setups, feature walkthroughs, and user roster management. Deliver scaled training sessions to maximize user adoption from day one.
- Coordinate and prioritize high-volume scheduling requests for onsite and virtual PD sessions. Assign trainers based on expertise, location, and calendar availability while overseeing travel logistics and session confirmations.
- Execute proactive phone and email outreach campaigns to monitor account health and boost usage. Serve as the primary point of contact for customer support inquiries and track usage metrics to mitigate churn risks.
- Maintain precise account records, scheduling statuses, and interaction logs within HubSpot. Collect client feedback and testimonials, while collaborating internally to refine team workflows and outreach strategies.
- 1–3 years of experience in Customer Success, Account Management, Support, or Operations (EdTech/K-12 or SaaS experience preferred).
- Exceptional organizational abilities with hands-on experience managing high-volume scheduling, complex calendars, and account communications.
- Outstanding verbal and written communication skills with a customer-first mindset and comfort delivering virtual presentations and outreach calls.
- Proficiency with Microsoft Office (Outlook, Teams, Excel),HubSpot (or similar CRM software), and scheduling tools.
- Willingness to work onsite in our Huntington Station, NY office.
- Salary Range: $50,000 – $60,000 (Commensurate with experience)
- Generous PTO and 15 paid holidays.
- Comprehensive benefits including medical, dental, vision, life, and disability insurance.
- 401(k) with company match.
- Vibrant culture with in-office perks like daily snacks and holiday celebrations.
Teq is an equal opportunity employer committed to diversity, belonging, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans' status, or any other characteristic protected by law
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