Senior Customer Success Manager
At a glance
Senior Customer Success role at Tenable, Inc. Columbia · no salary stated · we estimate $117,500–$161,500 across the United States.
Tenable, Inc. has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Renew and grow revenue across an assigned group of enterprise customers, while forecasting results against quarterly and annual goals
- Review account strategy with customers and connect their goals to relevant solutions
- Guide customer onboarding and adoption, using regular meetings and updates to sustain satisfaction
- Coordinate with territory managers, sales engineers, support, product and marketing to address account health and expansion needs
- Present solutions to individuals and groups, and uncover growth opportunities through customer conversations
What you bring
- A bachelor’s degree and at least eight years in sales focused on renewals or growing current accounts
- Experience selling SaaS, on-demand or subscription solutions, plus cybersecurity industry experience
- A consistent record of meeting sales targets, with skill in handling objections and learning complex solutions
- Working familiarity with Google Suite and Salesforce, alongside strong communication and follow-through
Who this fits
This senior role suits someone who can manage enterprise customer relationships and revenue goals while coordinating across sales and internal teams. Some travel may be required, and the work involves extended periods at a computer.
From the employer
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our Enterprise segment
Your Opportunity:
- Cultivate and maintain strong relationship with key stakeholders with our Enterprise accounts
- Responsible for renewing and expanding revenue within given client base
- Responsible for forecasting and achieving Quarterly & Annual Revenue Targets
- Work with high value accounts in our Enterprise segment
- Conduct regular strategic account reviews to assess customer goals and align our solutions accordingly. Conducts one-on-one and group sales presentations
- Lead the onboarding process for clients, assisting with client adoption, maintaining client satisfaction through consistent value-added communications and meetings
- Collaborate with various Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities
- Proactively address challenges and work towards solutions that enhance overall customer satisfaction.
- Act as an internal liaison with Support, Product and Marketing to serve as the voice of customer
- Responsible for creating expansion opportunities through in-depth conversation and relationship building
- May perform other duties and responsibilities that management may deem necessary from time to time
What You'll Need:
- BA/BS degree and 8+ years of sales experience focused on renewal or growing existing business
- Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based
- Ability to adapt, overcome objections, and learn complex solutions
- Strong time management skills
- Consistent and documented track record for achieving monthly/quarterly/annual target metrics
- Exceptional oral and written communication skills are a must
- Ability to multi-task and manage multiple priorities in a fast-paced, customer focused environment
- Experience with Cybersecurity industry
- Working knowledge of Google Suite applications and Salesforce
- Detail oriented with excellent follow-up
- Ability to sit and work at a computer for extended periods of time
- Some travel may be required
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range$38.70—$51.52 USDWe’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
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