Customer Success Manager
At a glance
Manager-level Customer Success role at Tenable, Inc. Tokyo.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Grow revenue across existing enterprise accounts by finding opportunities, qualifying needs, and closing sales
- Guide customers on improving their IT security roadmaps and vulnerability management practices
- Manage customer relationships throughout the sales cycle and oversee an assigned territory
- Track account details, forecasts, and reports while building prospect lists from strategic marketing data
- Coordinate marketing plans with marketing and channel teams for end users and channel partners
What you bring
- You have sold SaaS, on-demand software, or subscription products to a varied customer base
- You hold a bachelor's degree and have at least three years of sales experience growing existing or new business
- You can point to closed deals with large and mid-sized companies and growth from established accounts
- You have experience managing large accounts or projects and meeting recurring sales targets
Who this fits
This role suits a consultative seller comfortable with complex solutions, relationship building, and revenue deadlines. It is remote in Japan and requires travel of up to forty percent, including for key customer and business meetings.
From the employer
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Tenable has an immediate need for a Customer Success Manager who will be responsible for establishing and driving sales activities for our software products within a designated geography.
Companies today are grappling with an ever expanding IT landscape encompassing traditional IT devices and modern assets such as IoT, DevOps and operational technology. In this era, it is more important than ever before for companies to have visibility of their attack surface and the vulnerabilities therein. Tenable’s vision is to help our customers develop this visibility and manage their Cyber Exposure; significantly improving their IT security. Your role with involve working with designated existing customers as well as partners in your specified market place.
Your Opportunity:
- Responsible for consultatively working with customers to define improvements in their IT security roadmap.
- Responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts
- Responsible for Quarterly & Annual Revenue Targets
- Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management.
- Conducts one-on-one and group sales presentations
- Provide account management to an existing territory
- Responsible for tracking customer information, forecasts and reports
- Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads
- Plan & Strategize marketing activities with the Marketing and Channel teams for the end users and channels
What You'll Need:
- Must have experience selling On-Demand, SaaS (Software as a Service) solution or subscription based product to a diverse customer base
- BA/BS degree and 3+ years of sales experience focused on growing existing business or new business
- Large account management or project management experience
- Proven track record for closing large and mid size companies
- Ability to adapt, overcome objections, and learn complex solutions
- Strong time management skills
- Create new business opportunities through in-depth conversations and relationship building
- Proven track record of growing business from an established client base.
- Strong time management skills.
- Consistent and documented track record for achieving monthly/quarterly/annual target metrics
- Strong oral and written communication skills are a must
- Ability to work in a fast paced, team environment with revenue deadlines
- Working knowledge of computer applications such as Microsoft Office and Salesforce.com
- Ability to travel up to 40%, including critical customer meetings and business meetings.
And Ideally:
- Network Security background
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
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