Senior Technical Account Manager
At a glance
Senior Account Management role at TechBiz Global GmbH. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Design and present customer-specific solutions with account executives during technical sales cycles
- Run demos, workshops, and proofs of concept showing integrations with CI/CD, SCM, and cloud environments
- Turn customer requirements into architecture plans tied to security goals and existing workflows
- Lead onboarding, technical enablement, QBRs, and adoption work through renewal and expansion
- Feed customer insights to Product and Engineering while creating playbooks, diagrams, and best-practice guides
What you bring
- At least seven years across Application Security, DevSecOps, or Software Architecture, including three years in customer-facing technical work
- Hands-on ability to design and connect SaaS security solutions across CI/CD, SCM, and cloud setups
- Strong working knowledge of development pipelines and tools such as GitHub, GitLab, Jenkins, or Azure DevOps
- Clear presentation skills for security, DevOps, technical, and executive audiences
- Experience owning both pre-sales work and post-sales implementation, adoption, renewal, and expansion
Who this fits
You’ll suit a senior technical customer role that combines solution architecture, sales support, onboarding, and long-term account growth. The work fits someone comfortable switching between strategic planning and hands-on execution in a fast-paced environment. This is a remote full-time role based in Chicago.
From the employer
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Senior Technical Account Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
About client:
It is a cybersecurity company offering a SaaS-based platform that protects organizations’ software supply chains from attack. Our mission is to protect companies from this rapidly growing threat, so they can stay secure while releasing their software quickly.
Their Solution Success team bridges technical depth with business impact, guiding customers from pre-sales design through successful adoption, expansion, and advocacy.
About the Role
As a Senior Technical Account Manager, you’ll be a key technical leader within the Solution Success team, driving both pre-sales solution design and post-sales adoption. You’ll partner with sales, Engineering, and product teams to ensure customers realize the full business and security value of client’s Application Security Posture Management (ASPM) platform. This role is a blend of technical evangelism, architecture advisory, and customer success strategy, ideal for someone who loves shaping solutions, building trust, and driving outcomes from first demo to long-term renewal.
Responsibilities
Pre-Sales Engagement
· Collaborate with Account Executives to design and present tailored solutions, addressing each customer’s technical and business needs.
· Deliver high-impact demos, workshops, and proofs-of-concept (POCs) that demonstrate how Legit integrates with customer environments (CI/CD, SCM, cloud, etc.).
·Translate complex requirements into architectural blueprints, aligning Legit capabilities with customer workflows and security objectives.
· Serve as the technical voice in sales cycles, building confidence across security, DevOps, Dev Orgs, and executive stakeholders.
Post-Sales Solution Success
· Lead onboarding and technical enablement for new customers, ensuring rapid time to value.
· Act as a trusted advisor and escalation point, guiding best practices in secure software supply chain management.
· Partner with the customer to drive adoption, expansion, and retention, identifying opportunities for upsell and deeper integration.
· Conduct Quarterly Business Reviews (QBRs) with technical and executive audiences, highlighting ROI, risk reduction, and next-phase initiatives.
· Advocate for customer needs with Product and Engineering, shaping roadmap priorities based on real-world insights.
· Contribute to solution playbooks, architecture diagrams, and best-practice guides used across the customer lifecycle.
· 7+ years of experience in Application Security, DevSecOps, or Software Architecture, with at least 3 years in a customer-facing technical role (e.g., Solutions Architect, TAM, or Sales Engineer).
· Proven ability to architect and integrate SaaS security solutions across CI/CD, SCM, and cloud environments.
· Strong familiarity with modern software development pipelines and tools (GitHub, GitLab, Jenkins, Azure DevOps, etc.).
· Excellent communicator: able to present to both technical teams and executive stakeholders with clarity and confidence.
· Experience leading pre-sales engagements and post-sales implementation/adoption.
· Demonstrated success in building and scaling customer relationships: from onboarding through renewal and expansion.
·A self-starter mindset: thrives in fast-paced, high-growth environments, balancing strategic thinking with hands-on execution.
Bonus Points
· Background in Application Security Posture Management (ASPM) or DevSecOps tools.
· Experience with solution design for enterprise SaaS in regulated industries.
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