Digital & CX Business Relationship Manager
TAWANTECH Open · verified Oct 6, 2026 At a glance
Manager-level Account Management role at TAWANTECH. الرياض.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Shape and rank potential work with Digital and CX leaders, then build cases covering benefits, costs and delivery practicality
- Turn business needs into plans IT Delivery can estimate, and explain technical limits as choices for business teams
- Guide initiatives from initial review through approval, tracking progress and managing risks, issues and dependencies
- Coordinate digital platform and UX options with vendors and internal IT, then prepare management updates
- Keep Digital and CX work connected to the bank’s strategy program
What you bring
- You bring five to eight years in project management, business analysis or relationship management for digital banking or CX
- You hold a bachelor’s degree in business, information systems, design or a related area
- You have built business cases that connect business value with IT delivery and understand digital banking channels and CX design
- You communicate strongly in both Arabic and English and can work across business, UX/product and technical stakeholders
Who this fits
This manager-level role suits someone who can bridge Digital and CX teams with IT Delivery and carry initiatives through approval and execution. The role is onsite in Riyadh, Saudi Arabia.
From the employer
Owns business-IT alignment for Digital banking and Customer Experience initiatives. Builds business cases that tie digital/CX ambitions to delivery feasibility, working with Digital and CX stakeholders and IT Delivery, and tracks initiatives through to delivery.
Key Responsibilities:
- Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives
- Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility
- Translate Digital/CX business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs
- Own the initiative lifecycle from intake through business case approval, tracking progress against plan
- Coordinate with vendors and internal IT teams on digital platform and UX solution options
- Prepare initiative documentation and status updates for Management
- Identify and escalate risks, issues, and dependencies proactively.
- Keep Digital and CX initiatives aligned with the bank's strategy program
Requirements
- Bachelor's degree in Business Administration, Information Systems, Design, or related field; MBA a plus
- Strong understanding of digital banking channels and customer experience design principles
- Proven experience building business cases bridging business value and IT delivery
- PMP or equivalent certification preferred
- Strong stakeholder management across business, UX/product, and technical teams
- Strong written and verbal communication in English and Arabic
- Familiarity with SAMA regulatory requirements relevant to digital channels and CX
Years of Experience: 5-8 years in project management, business analysis, or business relationship management in digital banking or CX
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