Strategic Customer Success Manager - Italian Speaking
At a glance
Manager-level Customer Success role at Synthesia. Remote, United Kingdom · full-time · no salary stated · we estimate £54,375–£111,250.
Synthesia has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide enterprise customers across Europe as they adopt the platform, renew, and find room to grow
- Coordinate with Sales on new-customer onboarding and teach clients a different way to make video content
- Build trusted relationships from daily users through senior executives, showing how the product delivers value
- Lead recurring customer reviews with clear decisions on account health and potential opportunities
- Track account risks, forecast outcomes, and use light video editing in the platform
What you bring
- You have customer-facing experience in Customer Success, account management, implementation or a similar field, ideally in B2B SaaS
- You have managed a book of business against KPIs and can assess risk, forecast, and spot expansion opportunities
- You speak Italian and English fluently
Who this fits
This role suits someone who wants to manage strategic enterprise accounts and work with both business and technical stakeholders, including executives. You’ll focus on Italian accounts across Europe and can work remotely from within Europe.
From the employer
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
The Role
As a Strategic Customer Success Manager for our Italian-speaking market, you’ll own a book of enterprise accounts across Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.
What You'll do
Reporting to the Director of Customer Success of Southern EMEA and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company
We’d love to hear from you if you have
Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
You need to be fluent in Italian and English
You are based in Europe and can sit remote.
We’d be particularly excited if
Experience at a fast-growing technology company
Familiarity with AI or video tools
Compensation
We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.
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