CR Retention / Sales Specialist
At a glance
Mid-level Account Executive role at Support Services Group. Heredia · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Make inbound and outbound calls with prospective and current customers
- Match customer needs to products, services, upgrades, pricing, and promotions
- Address objections, use persuasive selling, and close customer-first deals
- Log customer details and conversations in CRM systems while tracking targets and call quality
- Work with supervisors and teammates to improve sales performance
What you bring
- At least six months of sales work in a BPO or call center setting
- A track record of reaching sales quotas or commission-based goals
- English fluency at B2 level or above, verbally and in writing
- A high school diploma or equivalent, plus experience with CRM and productivity tools
Who this fits
This role suits a results-focused BPO sales professional who can handle rejection, follow scripts naturally, and manage high-volume work. You’ll need strong English communication, persuasive selling, typing, multitasking, and time management skills. The position is based in Heredia, Costa Rica, and places you in a talent pool for future sales classes.
From the employer
Join Our Talent Pool for BPO Sales Roles
Are you a motivated, results-driven individual with experience in BPO sales? If you know how to close deals, handle objections, and hit performance targets, we want to connect with you.
We’re building a sales-focused talent pool for future openings. If you meet the requirements and are passionate about delivering results, apply now and be among the first considered for our next class.
What You’ll Do
As a Sales Representative, your responsibilities may include:
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Making inbound and outbound calls to potential or existing customers
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Promoting and selling products, services, or upgrades based on customer needs
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Explaining features, pricing, terms, and promotions clearly and professionally
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Handling objections and closing sales using persuasive, customer-first approaches
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Recording customer information and interactions in CRM tools
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Meeting and exceeding sales targets, conversion goals, and call quality metrics
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Collaborating with your team and supervisors to continuously improve performance
Who We’re Looking For
To qualify for this role, you must have:
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At least 6 months of sales experience in a BPO or call center environment
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Proven ability to meet or exceed sales quotas or commission-based goals
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Strong verbal communication skills and persuasive selling techniques
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Fluency in English (spoken and written – B2 level or higher)
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Comfort working in fast-paced, high-volume environments
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A high school diploma or equivalent
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Experience using CRM systems, scripts, and productivity tools
Preferred Experience
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Previous roles in telemarketing, upselling, retention, or cross-selling
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Familiarity with platforms like Salesforce, Zendesk, or Five9
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Experience handling cold calls, warm leads, or contract renewals
Top Skills for Success
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Confidence, resilience, and a goal-oriented mindset
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Excellent communication, persuasion, and negotiation skills
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Ability to manage rejections while staying focused on targets
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Strong typing, multitasking, and time management skills
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Willingness to follow scripts while maintaining a natural and engaging tone
Why Join Our Talent Network?
This is your chance to be one of the first considered for upcoming sales classes in a company that values performance, professional development, and growth potential. If you're looking to take your BPO sales career to the next level, we want to hear from you.
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