Technical Account Manager

Supper Open · verified Sep 13, 2026

New York Full-time Manager Account Management

Mid-level Account Management role at Supper. New York · full-time · $120,000–$160,000 base.

SalaryStated by Supper

$120,000 – $160,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll plan customer onboarding while coordinating internal and external stakeholders
You'll connect customer goals to business insights through recurring adoption meetings and business reviews
You'll educate customers and expand usage by building advocates across their organizations
You'll bring customer needs to Product, Engineering, and GTM teams to shape the platform
You'll work with founders and leaders to influence product and go-to-market direction

What you bring

You have at least three years in account management or a customer-facing or GM technology role
You bring strong organization, project management, prioritization, communication, and collaboration skills
You have an analytical mindset; business intelligence or company analytics expertise is preferred
You have early-stage technology experience or a deep interest in startup work

Who this fits

This role suits someone who enjoys customer-facing ownership, lasting stakeholder relationships, and advocating for customer needs inside an early-stage company. You'll work from the New York City office several days each week. The role partners closely with Customer Success, Product, Engineering, GTM, founders, and other company leaders.

From the employer

About Supper

Supper is an AI-native data platform that makes your company’s information as easy to use as a conversation.

Business teams at most high-growth companies are held back by data request backlogs, overwhelmed by dashboards, or relying on outdated reports.

Supper changes that. Anyone can just ask a question in plain English and get a clear, trusted answer. No SQL, no dashboards, no waiting. Supper’s chat agent guides users with follow-ups, clarifies intent, and helps them drill into what they actually want to know -- whether it’s sales tracking pipeline velocity, product digging into adoption, or finance monitoring margins.

We’ve already helped teams answer over 100,000 real business questions. Supper connects to all your systems, cleans and unifies the data, learns your company’s unique metrics, and keeps everything live and auditable.

About the role

Supper is hiring a first Technical Account Manager to join our Customer Success team. In this role, you will interact daily with high-growth customers, leveraging AI to help them unlock business insights from their data.

You will plan and support the implementation of customers new to the Supper platform and manage customer stakeholders to ensure successful adoption of new features or use cases.". You are the “Supper expert” inside their company as well as the “company expert” inside Supper. You will bring back data requests and needs from the customer and shape the product direction of our platform as an advocate for our most enthusiastic customers.

Supper believes in a “customer first” mentality, so we view Account Management as one of (if not the) most important roles at the company. Strong, ongoing customer relationships are the core of what makes us successful with our users, and this role is responsible for cultivating strong, lasting relationships with key customer stakeholders.

What you'll do

Plan and support customer onboardings to the Supper platform managing both external and internal stakeholders.
Engage regularly with customers to assess their business goals and help them unlock insights from Supper to achieve those goals through weekly/monthly adoption meetings and quarterly business reviews.
Continuously educate and expand engagements with customers, fostering internal Supper advocates within their organizations to increase platform usage by new teams.
Collaborate daily with Product, Engineering, and GTM teams as the internal voice of the customer.
Work directly with the co-founders and other company leaders to advocate for product and GTM direction.
Qualifications
3+years of account management experience with customer-facing or GM roles in the tech space (or commensurate experience).
Highly organized with strong project management skills and ability to prioritize customer interactions .Analytical mindset with excellent communication and collaboration skills.
Experience or deep interest in early stage technology companies – Supper is a startup!
Expertise with business intelligence and/or company analytics preferred.
Direct experience with SQL and other database tools is an added bonus.
Strong interest in working at an early stage startup; motivated, low ego and intellectually curious
Ability to work from the NYC office several days a week.

Compensation

$120,000 - $160,000 base salary based on experience.
Variable compensation options based on business targets.
Early‑stage equity -- you’re not just renting your talent.