Merchant Onboarding Specialist - FinTech/PSP - Cyprus
At a glance
Mid-level Customer Success role at Supersub. Limassol · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Run people administration and keep employee records and HR compliance in order across corporate entities
- Prepare employment agreements, onboarding materials and departure documents for different local labor frameworks
- Coordinate hiring across markets, including interviews, candidate updates and new-employee onboarding
- Gather payroll details, monitor leave and attendance, and coordinate salary processing with providers and finance
- Work with Legal, Finance and department leads to align HR policies with regional rules
What you bring
- A bachelor’s degree in human resources, business administration, law or a related discipline
- Practical experience in HR operations, people coordination or an HR generalist role
- Experience supporting distributed teams across complex corporate groups and multiple jurisdictions
- Fluent, polished written and spoken English, with discretion when handling sensitive information
Who this fits
This suits an organized, self-directed HR operator comfortable juggling priorities and parallel work across multiple markets. The role is based in Limassol and uses a hybrid working model. Experience with MEA or APAC HR work and backgrounds in fintech, payments, banking or international technology are advantages.
From the employer
🎬 The Role
This is a pivotal People Operations hire based in Cyprus (Limassol) in a hybrid setup. As a Senior HR Coordinator, you will serve as the operational anchor of our global human resources function—managing end-to-end employee lifecycle administration, recruitment coordination, contracts, and cross-border payroll support across a complex multi-entity corporate structure encompassing holding companies and regional subsidiaries.
You will collaborate side-by-side with senior leadership and ex-banking executives possessing deep expertise in global payments. This role is built for a highly adaptable, structured HR operator who thrives in high-complexity, multi-market environments and brings precision, discretion, and strong ownership to scaling international teams.
👤 The Responsibilities
Manage Multi-Entity HR Operations: Oversee day-to-day people administration, employee records, and HR compliance across multiple corporate entities, including holding structures and international subsidiaries.
Administer Employment Contracts & Documentation: Draft, issue, and maintain employment agreements, addendums, onboarding packages, and offboarding documentation tailored to local labor frameworks across diverse jurisdictions.
Support Global Recruitment & Onboarding: Coordinate international hiring workflows, schedule executive and technical interviews, manage candidate communications, and deliver a seamless onboarding experience for new joiners across markets.
Coordinate Cross-Border Payroll & Benefits: Collate monthly payroll inputs, track leave and attendance records, and liaise with local payroll providers, finance teams, and external advisors to ensure accurate, timely salary processing.
Navigate Multi-Market Complexity: Partner closely with Legal, Finance, and department heads to maintain consistent HR policies while accommodating regional regulatory, tax, and employment nuances.
🎓 The Skills & Competencies
Background: Bachelor’s degree in Human Resources, Business Administration, Law, or a related field, backed by proven experience in HR operations, people coordination, or generalist HR roles.
Multi-Entity & Multi-Market Experience: Demonstrated experience operating within complex group structures (holding companies and subsidiaries) supporting distributed teams across multiple jurisdictions.
Communication Excellence: Impeccable, flawless command of written and spoken English is non-negotiable. Must exhibit exceptional interpersonal polish, confidentiality, and clarity when communicating with leadership, candidates, and external vendors.
Thrives in Complexity: Highly organized, resourceful, and analytical—comfortable managing shifting priorities, overlapping regulatory requirements, and parallel operational workstreams autonomously.
⭐ The Differentiators
MEA & APAC HR Exposure: Hands-on experience supporting recruitment, employment contracts, and payroll coordination across Middle East & Africa (MEA) and/or Asia-Pacific (APAC) markets is a significant advantage.
FinTech or High-Growth Scaling Experience: Prior experience in a fast-paced PSP, fintech, banking, or international technology environment.
⏳ The Benefits
Direct Leadership Access: Work alongside and learn directly from an executive team with decades of combined banking and payments leadership.
High-Impact Global Scope: Play a central role in building and supporting international teams across multiple regions as the business scales.
Flexible Hybrid Setup: Based in Limassol with a hybrid working model offering strong autonomy and team collaboration.
✅ The Process
Application → HR CV Screening → Hiring Manager Review → HR Screening Interview → First Business Interview → Second Business Interview → Technical/Case Assessment → Offer
💼 The Employer
The employer is a cutting-edge, technology-driven payment infrastructure provider. Led by an experienced team of former banking and payment executives, the company delivers seamless, secure, and multi-currency payment acquiring and processing solutions for international merchants and enterprises operating worldwide.
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