Group Account Director
At a glance
Director-level Account Management role at Superside. Toronto · no salary stated · we estimate CA$110,000–CA$140,000.
Superside has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Take charge of portfolio revenue, renewals and delivery standards across multiple accounts
- Shape account plans around business priorities and tighten forecasting and deal decisions
- Develop senior account leaders, helping them raise team performance and consistency
- Address recurring delivery, staffing and workflow problems, and step in on sensitive client issues
- Build trusted senior-client relationships and give General Managers a clear view of portfolio health
What you bring
- At least twelve years in leadership across agencies, consulting or client services
- A record of responsibility for portfolio revenue, retention and growth
- Experience developing experienced account leaders and working with senior stakeholders
- Commercial skill across forecasts, deal design and margin oversight
Who this fits
This director-level role suits someone who can guide several accounts while staying engaged in operational challenges. You’ll lead and develop senior account staff and influence cross-functional teams without direct authority. The role is hybrid in Toronto.
From the employer
Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes.
Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench.
What you'll do
- Own portfolio-level performance across revenue, retention, and delivery quality.
- Guide account strategy, ensuring alignment with business goals.
- Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
- Drive commercial rigor across accounts, including forecasting accuracy and deal quality.
- Identify and resolve systemic delivery, resourcing, and operational challenges.
- Act as the escalation point for high-risk client situations and strategic opportunities.
- Partner with General Managers to provide clear insights on portfolio health and growth.
- Strengthen executive relationships across key accounts, acting as a trusted advisor.
- Ensure consistent application of processes, workflows, and best practices across accounts.
- Drive continuous improvement in how teams deliver, scale, and operate.
What you'll need to succeed
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12–18+ years of experience in agency, consulting, or client services leadership roles.
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Proven ownership of portfolio-level revenue, retention, and growth.
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Experience managing and developing senior account leaders.
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Strong commercial acumen, including forecasting, deal structuring, and margin management.
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Ability to operate at both strategic and operational levels across multiple accounts.
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Strong executive communication skills with experience managing senior stakeholders.
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Experience identifying and resolving systemic operational challenges.
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Data-driven mindset with the ability to translate insights into action.
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Ability to influence cross-functional teams without direct authority.
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Strong judgment in high-stakes client and business situations.
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