Sr. Sales Manager- Customer Success

Super Micro Computer supermicro.com Open · verified Sep 21, 2026

Memphis Senior Customer Success

At a glance

Senior Customer Success role at Super Micro Computer. Memphis · $126,000–$152,000 base.

SalaryStated by Super Micro Computer

$126,000 – $152,000

Base salary for this role, in USD per year, as published in the posting.

RoleCustomer Success

SenioritySenior

LocationMemphis

Base pay$126,000–$152,000

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Set account goals and manage major OEM and ODM customer relationships at executive levels
Handle customer escalations and RMAs while coordinating sites and internal functions
Own pre-sales, post-sales, satisfaction results, growth, and the opportunity pipeline
Lead customer touchpoints, quarterly reviews, reporting, and follow-through on actions
Drive contract delivery, KPI performance, risk tracking, and process improvements across sites

What you bring

A bachelor’s degree or equivalent experience is typically required
At least eight years in sales, account management, or customer success
Experience supporting customers or organizations in IT or data center services
Strong operations, technical, people, process, and customer relationship skills

Who this fits

You’ll suit a senior customer success or account leader who can manage major OEM and ODM accounts across multiple sites. The role is based in Memphis and centers on executive customer relationships, cross-site coordination, operational KPIs, and growth. Knowledge of AI or GPUs would strengthen your profile.

From the employer

Job Req ID: 29644

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.

Essential Duties and Responsibilities:

Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.Manage Customer escalations and return-material-authorizations (RMAs)
Coordinate multiple sites and functions to exceed customers' expectations.
Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
Relationship management with Customer at executive/resolution-making levels.
Accountable for projects/initiatives and drives site focus on efficiency programs.
On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
In charge of making process improvements and driving best practices across multi-sites.
Ensures all client programs execute to contract, hitting key KPIs.
Control of tracking risks on the business and reporting to SMC business accordingly.
Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.

Qualifications:

• Typically requires a Bachelor’s degree or equivalent experience.
• Typically requires a minimum of 8 years of sales/account/customer success management experience.
• Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.
• Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Understands the strategic impact of the function across sites.

Salary Range

$126,000 - $152,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.