Customer Success Manager / Inside Sales (Contractor)
Mid-level Customer Success role at Agencycyber. London · contract · £35,000–£50,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll guide assigned customers through setup, ongoing success, and renewal
- You'll serve as the daily contact, support product adoption, and help customers reach goals
- You'll uncover and pursue upsell and account expansion opportunities
- You'll help secure renewals and work with sales, product, and operations teams
- You'll keep customer records and pipeline information accurate
What you bring
- At least two years in B2B SaaS or services, spanning customer success, account management, or sales
- You communicate clearly and build strong customer relationships
- You bring a commercial outlook and interest in sales and revenue responsibility
- You stay organized while managing several accounts in a fast-moving startup
- You are based in London
Who this fits
This suits an early-career commercial professional who wants hands-on experience across customer success and inside sales. You should be comfortable in a fast-paced, high-growth US-based startup and interested in expanding into sales or senior account management. It is a contractor role for London-based candidates only.
From the employer
About Agency Cybersecurity:
Agency Cybersecurity is fast growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: London (local candidates only)
Position Type: Contractor
Compensation: £35,000 – £50,000 OTE (including bonus) + additional commission opportunities
Company: US-based startup (cybersecurity & compliance)
About the Role
We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment.
This is a hybrid role combining customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals.
This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.
What You’ll Do
- Own relationships with a portfolio of customers from onboarding through renewal
- Act as the primary point of contact for day-to-day customer need.
- Drive product adoption and ensure customers achieve their desired outcomes
- Identify and execute upsell and expansion opportunities
- Support and close renewals
- Collaborate with sales, product, and operations teams to improve customer experience
- Maintain accurate account notes and pipeline tracking
What We’re Looking For
- 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
- Strong communication and relationship-building skills
- Commercial mindset with interest in sales and revenue ownership
- Highly organized and comfortable managing multiple accounts
- Ability to operate in a fast-paced startup environment
- Must be based in London
Compensation & Structure
- From £35,000 – £50,000 OTE (base and bonus)
- Additional upside through commission on upsells and renewals
- Contractor role with opportunity to grow into a larger commercial position over time
Why Join
- Work directly with a US-based startup serving high-growth companies
- Gain hands-on experience across customer success and sales
- Clear path to move into full-cycle sales or senior account management
- High ownership, fast learning, and direct exposure to leadership
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