Director, Customer Success
At a glance
Leadership Customer Success role at Super Micro Computer. San Jose · $185,500–$208,097 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead the Customer Success team while stepping in directly when customers or team needs require it
- Build account strategies, qualify enterprise opportunities, and close sales against quota
- Create near-term and longer-term enterprise pipelines through targeted account lists
- Present products, solutions, and services at customer sites while protecting account relationships
- Direct team workloads, training, development, and performance management across varied experience levels
What you bring
- A bachelor’s degree is required, with an MBA preferred
- Bring at least fifteen years in server and AI sales environments
- Show executive presence, sound judgment, and strong written and spoken communication
- Use negotiation, presentation, and closing skills to move enterprise sales forward
- Communicate strongly in English, with a second language considered an advantage
Who this fits
You’ll suit a senior sales leader who has worked with AI infrastructure, server products, enterprise accounts, and executive customers. The role is based in San Jose, California, includes team leadership, and requires travel for up to thirty-five percent of the time or as needed.
From the employer
Job Req ID: 30058
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
The Sales Director of Customer Success within Sales organization is responsible for driving repeat sales and assisting with deployment and service/support strategies for major AI Infrastructure and Enterprise accounts. This includes leading the Customer Success team to provide excellent customer satisfaction that results in repeat business (driving revenue and profit). This individual must have strong leadership skills, excellent customer relationship experience and sales leadership experience. Domain experience in AI and server product, solutions and innovations. This individual must be very strong at working cross-functionally at all levels of the organization.
Essential Duties and Responsibilities:
- Provide ‘hands-on’ as needed while you support and build the team.
- Develop and execute effective strategies to win and maintain customer accounts
- Identify, qualify, develop and close sales against quota in Enterprise accounts
- Build and establish relationships with current and potential Enterprise customers, partners, system integrators, VARs, and OEM customers (as required)
- Uncover opportunities for senior management to generate revenue from high-level executives
- Assemble a pipeline of both short-term and long-term opportunities through target lists for Enterprise market
- Travel to customer sites to present Supermicro’s products, solutions and services as well as to maintain account integrity
- Supervise varied levels of a Customer Success sales team, including directing work, providing training, development and managing performance-related issues
Qualifications:
- Bachelor’s degree and MBA preferred
- Minimum 15+ years’ experience in a server & AI sales environment preferred
- Results-oriented drive and a solid work ethic
- Solid oral and written communication skills, executive presence, and judgment
- Ability to prioritize and manage competing tasks in a fast-paced environment
- Strong negotiation, presentation and closing skills
- Must be willing to utilize self-admin skills as needed
- Strong command of the English language; proficiency in 2nd language is a plus
- Based in San Jose, California
- Ability to travel up to 35% of the time or as needed
Salary Range
185,500 - 208,097
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
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