Sales Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Sunbird Software. Austin · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Help run customer demos by preparing environments, data, and scenarios for smaller client engagements
- Carry out assigned proof-of-concept steps, monitor progress, and help address customer questions
- Answer technical questions from sales and ISR teams, escalating harder issues when needed
- Keep demo labs, presales materials, HubSpot records, and technical engagement details organized
- Help draft RFP responses and maintain guides, templates, narratives, and POC playbooks
What you bring
- One to three years in a technical, IT, or customer-facing position, with presales experience helpful
- Working knowledge of data center operations, DCIM, IT infrastructure, or related technical areas
- Clear English communication and the ability to explain technical subjects with preparation and support
- Strong organization, collaborative habits, and interest in developing consultative selling skills
Who this fits
You’ll suit an early-career sales engineer role where senior SEs and account managers provide guidance while you build presales capability. The job is remote, but you must live in the United States and be willing to travel up to fifteen to twenty percent as needed. Product certification, an engineering degree, or comparable technical training can strengthen your fit.
From the employer
The Sales Engineer is an early-career presales professional who supports the sales team by assisting with technical discovery, demonstrations, and proof-of-concept activities. The SE I works closely with senior Sales Engineers and Account Managers to learn consultative selling skills, develop technical expertise, and gain hands-on experience with Sunbird’s solutions and customer use cases. This is a remote position, but candidate must reside in United States.
This role is focused on building foundational SE skills, understanding customer environments, and contributing to presales engagements under guidance and mentorship.
Key Responsibilities:
- Assist with customer demonstrations of Sunbird’s solutions for small to midsize clients, helping prepare demo environments, datasets, and scenarios aligned to customer use cases.
- Support proof-of-concept (POC) activities for small to midsize clients by helping execute defined POC plans, tracking progress, and assisting with customer questions
- Serve as a technical support resource to the sales/ISR team, responding to technical questions with guidance and escalating complex topics as needed.
- Support and maintain demo labs and environments, ensuring presales assets and demo materials—including systems, slides, documentation, and reference content—are current, clean and ready for customer engagements.
- Assist with technical RFP responses by gathering information, drafting sections, and coordinating with internal teams.
- Update and maintain CRM records (currently HubSpot), ensuring accurate tracking of POCs, demos, and technical engagements.
- Contribute to building and maintaining the Sales Engineering documentation repository, including demo guides, discovery templates, use-case narratives, POC playbooks, and internal best practices to support consistent, high-quality customer engagements.
Skills/Qualifications
- 1–3 years of experience in a technical, IT, or customer-facing role (presales experience a plus).
- Foundational understanding of data center operations, DCIM, IT infrastructure, or related technologies.
- Strong desire to develop consultative selling and customer-facing skills.
- Ability to communicate technical concepts clearly with guidance and preparation.
- Strong organizational skills and willingness to learn in a fast-paced sales environment.
- Comfortable working collaboratively with sales, SEs, and cross-functional teams.
- Product certification, engineering degree, or equivalent technical background preferred.
- Exceptional communication skills and fluency in English required; additional languages a plus.
- Willingness to travel up to 15–20% as needed.
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