Customer Success Manager
StudyFetch Open · verified Sep 21, 2026 At a glance
Mid-level Customer Success role at StudyFetch. Beverly Hills · full-time · $75,000–$150,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own onboarding, implementation, and ongoing success for university accounts
- Guide faculty and administrators through adoption, integration, and platform training
- Monitor usage, report performance, and share insights on engagement and learning outcomes
- Work with sales and product to address partner needs and turn feedback into roadmap input
- Build relationships that support renewals and account growth
What you bring
- At least three years in Customer Success, Account Management, or EdTech services
- Experience supporting enterprise or institutional customers
- Clear communication and strong relationship-building ability
- Skill in coordinating across teams and managing multiple stakeholders
- Familiarity with higher education and academic structures
Who this fits
You’ll suit this role if you can build trust with university faculty and administrators, present data clearly, and connect platform use to learning outcomes. The work involves enterprise account ownership, cross-functional coordination, training, renewals, and expansions. The position is based in Beverly Hills, United States, and is full-time.
From the employer
About Studyfetch
StudyFetch is a technology company building AI-native learning products: StudyFetch for students and Honen for workforce training. Together, they connect education with real-world readiness across every stage of learning.
About the Role
We’re looking for proactive and relationship-focused Customer Success Managers to support our enterprise partners as they onboard and scale with Honen. In this role, you’ll be the strategic point of contact for enterprise stakeholders, ensuring they receive value from our platform, understand product updates, and can track the impact on user engagement and learning outcomes.
Key Responsibilities
- Own onboarding, implementation, and long-term success for assigned university accounts
- Serve as the primary point of contact for university faculty and administrative leads
- Develop success plans and guide partners through platform adoption and integration
- Track usage metrics, create performance reports, and proactively surface insights
- Conduct regular check-ins, training sessions, and strategic reviews
- Collaborate closely with sales and product teams to ensure partner needs are met
- Advocate for customers internally and influence roadmap based on feedback
- Drive renewals and expansions through relationship-building and value demonstration
What We’re Looking For
- 3+ years of experience in Customer Success, Account Management, or EdTech services
- Experience supporting enterprise or institutional clients
- Strong communication and relationship-building skills
- Ability to work cross-functionally and manage multiple stakeholders
- Familiarity with the higher education landscape and academic structures
- Organized, analytical, and comfortable presenting data-driven insights
- Passion for supporting students and driving meaningful learning outcomes
What We Offer
- $75,000 - $150,000 Base Salary + Bonus incentives
- 100% employer paid Medical, Dental, and Vision Insurance
- 75% dependent coverage
- A high-growth, mission-driven team focused on transforming how students learn
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