Manager, Customer Success Enterprise
Stripe Open · verified Oct 2, 2026 At a glance
Mid-level Customer Success role at Stripe. Atlanta.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Hire, develop, and lead Customer Success Managers responsible for strategic, relationship-led enterprise accounts
- Set the team’s direction and move customer health, renewals, and growth forward
- Spot account risks and opportunities early, then guide the team’s mitigation plans
- Coach managers on consultative success and sales work, while advising on account strategy and executive relationships
- Set up account planning, customer health reviews, renewal forecasts, and business reviews across the team
What you bring
- At least twelve years in customer-facing customer success, account management, or sales, including five years managing people
- Payments, fintech, or complex SaaS usage experience, plus leadership in sales or account management at a high-growth technology company
- Experience hiring, training, and coaching a strong customer-facing team
Who this fits
This is a people-management role with direct involvement in executive relationships at enterprise customers. You’ll also work across the organization to shape solutions around customer needs. The role suits someone comfortable navigating ambiguity and solving complex customer and business problems.
From the employer
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities.
We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs.
What you’ll do
We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will:
- Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
- Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value
- Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics
- Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans.
- Coach, mentor, and guide the team in developing consultative customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
- Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews.
- Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth.
We’re looking for someone who has:
- 12+ years of customer-facing experience in customer success, account management, or sales with 5 years of people management experience
- Payments or Fintech experience and/or experience in a complex SaaS consumption environment
- Experience leading sales or account management in a high-growth technology environment
- Ability to hire, train, and coach a high-performing user-facing team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems
- Demonstrated passion for Stripe’s mission, and helping users succeed
Nice to haves:
- Prior experience at a high-growth stage Internet/software company
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