Senior Customer Success Manager - Key Accounts (m / f / d) - EMEA
At a glance
Senior Customer Success role at Statista. London · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage daily relationships across a portfolio of key accounts, reaching senior and executive stakeholders over time
- Link each client's priorities and use cases to relevant products, then turn them into tailored success plans
- Track usage, stakeholder shifts, risks and growth signals to keep account health current and guide commercial action
- Lead continuing client education, product guidance and value-case training beyond initial onboarding
- Show renewal value against agreed success measures while coordinating strategy and timing with the commercial owner
What you bring
- Five to eight years in B2B customer success, including enterprise or strategic subscription accounts
- A record of converting client objectives into success plans, measurable wins, ROI evidence and value cases
- Sound judgment with complex stakeholder groups, including senior and executive contacts in sensitive situations
- Portfolio-level organisation and comfort using usage reports, health scores and account trends to identify renewal risk
- Strong collaboration with commercial and cross-functional partners while keeping customer success and negotiation responsibilities distinct
Who this fits
This role suits a senior customer success professional who can manage strategic subscription accounts, build executive trust and connect client outcomes to renewal and expansion. You will work closely with a Key Account Manager and contribute through knowledge sharing and mentoring junior CSMs. The position is based in London with hybrid work and flex-time, and permits working abroad for up to thirty calendar days each year.
From the employer
At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?
Your role
Own the day-to-day relationship for a portfolio of Key Accounts, building trusted partnerships with stakeholders across research, insights and strategy functions and deepening toward senior and executive contacts as the relationship matures, working in partnership with a Key Account Manager (KAM), and being the person clients call when they want to get more from the platform
Develop a deep understanding of each client's business priorities, use cases and success metrics, proactively connecting Statista's products and services to the problems they're trying to solve, and translating that understanding into tailored success plans that drive genuine, lasting value
Maintain an up-to-date account health picture across your portfolio, covering usage trends, stakeholder changes, risk signals and expansion indicators, acting proactively and feeding expansion signals into the account's broader commercial strategy
Own ongoing client enablement, including platform education, product advisory and value-case training, as a continuous part of the relationship rather than a one-off onboarding event
Prepare clients for renewal by demonstrating value achieved against success criteria, working closely with the commercial owner of the account on strategy and timing
Contribute to the wider Client Success practice by sharing knowledge, mentoring junior CSMs, and helping shape how the team operates as it scales
Your profile
5 to 8 years of B2B Customer Success experience, with a track record of managing and growing a portfolio of enterprise or strategic accounts in a subscription-based model
A proven ability to build a deep understanding of each client's business objectives, translate that understanding into a structured plan for success, and turn the wins along the way into compelling ROI and value cases, going beyond documentation to build the track record that drives renewal and expansion conversations
Commercial awareness: you understand that everything you do drives renewal and expansion outcomes, and you bring that mindset to every client conversation without needing to own the commercial negotiation yourself
Sound judgement navigating complex, multi-stakeholder relationships, including senior and executive stakeholders, and the ability to build trust quickly in ambiguous or politically sensitive situations
Proactive and organised at a portfolio level, comfortable using usage reports, health scores and account trends to build a credible business case and surface renewal risk early rather than reacting once it's visible
A true collaborative partner to your commercial counterpart and cross-functional teams, who understands precisely where CS ends and commercial ownership begins and works that boundary effectively rather than treating it as a grey area
What we offer
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
Work from abroad up to 30 calendar days a year
Hybrid work and flex-time
International team and social events
Subsidized urban mobility and access to fitness and wellness options
Free access to Langdock and all its amazing functionalities
Career & training opportunities
Attractive locations and modern offices
Mental health support with OpenUp
Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
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