Account Manager
At a glance
Manager-level Account Management role at spotinc. Chicago · $56,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build a steady prospect pipeline by learning shipping needs and reaching new buyers through cold calls and ongoing outreach
- Set an account plan for each customer that supports profitable growth while keeping the freight commitments already made
- Advise customers on service options, market conditions and industry standards, then quote around each shipment’s variables
- Keep freight moving by building loads, scheduling pickups, resolving issues and finding capacity with Carrier Sales and carriers
- Meet monthly margin and revenue goals while maintaining customer service measures and resolving delivery problems
What you bring
- A bachelor’s degree is required for this role
- At least two years of experience across sales and customer service
- You can negotiate confidently, stay organized and make sound decisions when shipment issues need resolving
Who this fits
This role suits someone who enjoys prospecting, growing customer accounts and coordinating freight operations. It is an on-site position five days a week in Chicago, with a start date in early 2027. The role offers a $56,000 base salary and potential commission during the first year; it is overtime eligible.
From the employer
Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
About The Role:
Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.
Responsibilities:
- BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
- CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
- RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
- FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
- RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
- COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.
Qualifications:
- Bachelor's degree.
- 2 years of sales and customer service experience required.
- Knowledge in the logistics industry preferred.
Skills:
- Ability to thrive in a fast-paced environment and meet performance metrics.
- Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
- Entrepreneurial and competitive spirit, passion, self-motivation.
- Organization and attention to detail.
- Adaptability, multi-tasking ability, sense of urgency.
- Confident decision-making skills, problem-solving ability, and issue resolution skills.
Additional Information:
- $56,000 base pay; potential commission within first year.
- This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
- Onsite 5 days a week - Chicago, Illinois
- Start Date - Early 2027
Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.
Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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