Customer Success Specialist

There’s a Place for You at North Coast

A career at North Coast is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Oregon, Montana, Idaho, Alaska, Washington and we are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives. North Coast we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Location: Puget Sound Area (WA), I-5 Corridor (Oregon), or Anchorage, AK

Position Overview:

We are seeking a dedicated Customer Success Specialist to join our team. This role focuses on helping customers achieve a return on their investment for their Rockwell Automation services contracts. You will provide customers with data to ensure they are utilizing and gaining value from their service contracts. Additionally, you will play a critical role in the renewal and expansion process. The majority of your interactions will be with existing customers, minimizing the need for cold calling. Extensive training and job shadowing will be provided to ensure your success.

What You Will Do:

• Assist customers, mainly by phone and email, in understanding and maximizing the value of their Rockwell Automation services contracts.
• Provide data and insights to customers to help them effectively use their service contracts.
• Support the renewal and expansion of service contracts.
• Maintain strong relationships with existing customers.
• Collaborate with industrial outside sales to address customer needs and concerns.
• Participate in extensive training and job shadowing programs.

What You Will Bring:

• Strong analytical and data interpretation skills.
• Excellent communication, interpersonal skills and enjoy interacting with people.
• Ability to build and maintain customer relationships.
• Detail-oriented with strong organizational skills.
• Previous experience in technical sales support or a related field is a plus, but not required.
• Willingness to work in-office at one of our service centers in the Puget Sound Area (WA), I-5 Corridor (Oregon), or Anchorage, AK.

Physical Requirements and Work Environment:

• Frequent computer and telephone use
• Office environment
• Occasional travel
• Manufacturing/Industrial work environment with unknown exposure to moving equipment and other hazards.

Additional Requirements:

• Must be authorized to work in the United States without current or future visa sponsorship.
• Any offer of employment is contingent upon the successful completion of all applicable pre-employment requirements, which may include a background check, drug screening, credit check, and motor vehicle record review, as permitted by law and required for the position.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Tuition Reimbursement
• Employee referral bonus

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” https://www.facebook.com/ncelectric https://www.linkedin.com/company/north-coast-electric https://twitter.com/ncelec https://www.youtube.com/northcoastelectric

Learn more at https://www.northcoast.com/about

North Coast is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.