Account Manager
solitics Open · verified Oct 11, 2026 At a glance
Manager-level Account Management role at solitics. Ramat Gan · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build account plans covering stakeholders, objectives, opportunities, risks, and renewal timing
- Develop executive sponsor and budget-owner relationships beyond each customer's daily contact
- Run renewal and expansion conversations while keeping the portfolio forecast accurate
- Coordinate recovery plans for at-risk accounts and remove sponsorship, ownership, or budget obstacles
- Pursue new brands and entities within current customers alongside Sales
What you bring
- Bring three to four years of account management experience, ideally in SaaS or martech
- Show you have owned renewal and expansion goals while forecasting them accurately
- Build credibility with senior stakeholders and executive sponsors, beyond everyday users
- Coordinate Customer Success, Delivery, Support, and Sales without taking over their responsibilities
- Use structured account and recovery plans instead of handling requests reactively
Who this fits
You’ll suit a customer-facing account management role focused on live customers, retention, expansion, and commercial forecasting. The work requires close coordination across Customer Success, Delivery, Support, and Sales, while you remain accountable for the business relationship. The role is based in Ramat Gan and reports to the Account Management Lead.
From the employer
Account Manager
The Account Manager owns the business relationship for a portfolio of Solitics customers: protecting revenue, growing accounts, and ensuring each customer has one coordinated business plan. The role reports to the Account Management Lead, within the customer-facing organization under VP Operations.
Key responsibilities:
- Own the account plan for each customer: stakeholders, decision-makers, objectives, opportunities, risks, and renewal dates.
- Build relationships beyond the day-to-day contact, including executive sponsors and budget owners.
- Lead renewal and expansion discussions and maintain an accurate portfolio forecast.
- Remove executive-level obstacles such as missing sponsorship, unclear ownership, or budget gaps.
- Lead recovery plans for at-risk accounts, assigning actions to the relevant teams.
- Own new-brand and new-entity opportunities within existing customers, together with Sales.
Success measures:
- Revenue retention, commercial expansion, forecast accuracy, relationship depth, and reduced churn risk.
- Who you'll work with:
- Customer Success: shares the account day to day and owns product adoption and the success plan, which links to the account plan.
- Customer Project Manager: tracks execution of cross-functional work; the Account Manager raises business urgency.
- Delivery & Support: own implementation and incidents; the Account Manager joins when business-critical impact or executive communication is needed.
- Sales: owns new-customer acquisition; the Account Manager owns live customers and partners with Sales on new brands or entities.
What we're looking for:
- 3-4 years of experience in account management, ideally in SaaS or martech.
- A track record of owning renewal and expansion targets, and forecasting them accurately.
- Comfortable building relationships with senior stakeholders and executive sponsors, not just day-to-day users.
- Strong cross-functional coordination skills — able to bring in Customer Success, Delivery, Support, or Sales without owning their work.
- A structured, plan-driven approach: comfortable maintaining an account plan and a recovery plan, not just responding to requests as they come in.
- Familiarity with usage-based or subscription commercial models is a plus; exposure to financial services, iGaming, or e-commerce is an advantage given Solitics' customer base.
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