Train Service Controller (Communications), NSEWL
At a glance
Mid-level Communications role at SMRT Corporation. Singapore, SG.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Create communication plans and deliver public updates through audio and visual channels
- Watch social media for emerging trends and possible issues
- Give situation updates and travel alternatives when train services are delayed
- Coordinate with external agencies and submit fault requests to relevant departments
- Cover rotating shifts, including weekends and public holidays
What you bring
- A diploma in any discipline
- Effective spoken English and Mandarin for train announcements and conversations
- Strong interpersonal communication, with the ability to work independently and in diverse teams
- Motivation, strategic thinking, and composure under pressure
Who this fits
This role suits you if you can communicate clearly with commuters during service disruptions and stay composed under pressure. The position is in Singapore and requires rotating shifts, including weekends and public holidays. You should be comfortable working independently and alongside people from diverse backgrounds.
From the employer
Job Purpose
Responsibilities
- Develop communication plans and communicate to the public via audio and visual means.
- Monitor social media and identify trends and potential issues.
- Provide situation updates and alternatives to enhance commuters’ travel experience, particularly during a train service delay.
- Liaise with external agencies.
- Generate fault request to the relevant departments.
- Able to perform rotating shifts, including duties on weekends and on public holidays.
Qualifications & Work Experience
Diploma in any discipline
Skills
- Able to converse and make public train announcements in both English and Mandarin effectively.
- Good inter-personal and communication skills and able to work independently as well as in a team environment with individuals of diverse backgrounds.
- Highly motivated
- Able to work under pressure.
- Able to think strategically.
SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.
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