Customer Success Manager
At a glance
Manager-level Customer Success role at Smartly. Mexico City.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Serve as customers’ main contact, helping them get more value from social advertising and a strong service experience
- Build expertise in Smartly.io and digital ads to troubleshoot customer issues and offer practical guidance
- Grow customer relationships and partner connections, while representing customer needs in sales and product planning
- Coordinate with sales, marketing, technical solutions, services, product and engineering teams
- Help improve customer success practices, internal processes and shared guidance for winning and retaining customers
What you bring
- At least five years in customer success or a similar customer-facing role
- Advanced familiarity with social advertising, including Facebook, Pinterest or Snapchat
- You can explain complex ideas clearly and turn data into useful insights
- Strong spoken and written communication skills
Who this fits
This role suits an experienced customer-facing professional who can build relationships, advise on social advertising and collaborate across teams. You should be willing and able to travel for meetings, conferences and industry events when possible. The role is based in Mexico City.
From the employer
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.
As a Customer Success Manager at Smartly.io you will...
- Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
- Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
- Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
- Be the voice of customers to inform our sales process and product roadmap
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives
We are looking for you if you...
- Possess 5+ years of relevant experience in a customer success or similar customer-facing function
- Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into insights
- Have self-driven, entrepreneurial spirit
- Have strong spoken and written communication skills
- Are able and willing to travel for meetings, conferences and industry events (when possible).
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Customer Success
Find me workBy the team behind growthroles.