Associate Customer Success Manager for GSA
At a glance
Mid-level Customer Success role at Smartly. Philippines.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support onboarding, training, and quarterly reviews that increase platform use and customer retention
- Set up, improve, and monitor paid social and programmatic campaigns across the listed media platforms
- Analyze campaign results, then turn the findings into recommendations for customers and internal teams
- Create accurate dashboards and reporting structures that make performance data easy to track
- Work with Product and Engineering on customer feedback, process improvements, documentation, and automation ideas
What you bring
- One to three years in digital advertising, media operations, customer success, or marketing analytics
- Hands-on experience running and evaluating paid social or programmatic campaigns, including platforms such as Meta, TikTok, or DV360
- Strong analysis, problem-solving, presentation, communication, and organization skills
- Working ability with Excel, PowerPoint, or business intelligence and data-visualization tools
- Availability for mid-shift hours supporting accounts based in EMEA
Who this fits
This role suits an early-career customer success or digital media professional who enjoys campaign execution, data analysis, and customer-facing recommendations. You’ll collaborate with Customer Success Managers, GSA Leads, Product, Engineering, customers, and global stakeholders. The schedule includes mid-shift hours to support EMEA accounts.
From the employer
Are you a passionate Associate Customer Success Manager with the desire to help global advertisers achieve success across today’s evolving digital landscape?
As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.
You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.
As a Customer Success Associate at Smartly, you will...
- Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
- Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
- Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
- Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
- Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
- Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
- Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
- Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
- Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.
We're definitely looking for you, if you...
- Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
- Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
- Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
- Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
- Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
- Are able to work mid-shift hours to support our EMEA based global accounts.
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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