Sr. Director, Global Sales & CS Operations

Smarsh smarsh.com Open · verified Oct 18, 2026

Hybrid Atlanta New YorkPortland +1 Full-time Director Sales Leadership

At a glance

Director-level Sales Leadership role at Smarsh. Atlanta · full-time · $210,000–$280,000 base.

SalaryStated by Smarsh

$210,000 – $280,000

Base salary for this role, in USD per year, as published in the posting.

This role, from SmarshOur estimate for the market: $142,500–$207,500Median $153,100

Above the market median of $153,100 for lead sales leadership roles in Atlanta.

Worked out from 13 postings that stated pay, median $153,100. Last updated Oct 18, 2026.

RoleSales Leadership

SeniorityDirector

LocationAtlanta

WorkplaceHybrid

EmploymentFull-time

Base pay$210,000–$280,000

PostedOct 16, 2026 · 2d ago

Also hiring inNew York, Portland, San Ramon

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Build and coach the Sales and CS Operations team, setting clear development paths and expectations for ownership
Design territories and quotas, manage pipeline and forecasts, and deliver incentive plans across direct, channel, SMB and Strategic sales
Track renewals and churn, improve customer data and health scores, and build workflows that support retention and expansion
Turn full-funnel analysis into useful recommendations for senior leaders, aligning priorities with Sales, CS, Finance and Marketing
Set GTM systems priorities with Enterprise Applications and test AI or automation that improves forecasting, productivity or customer workflows

What you bring

At least eight years in Sales or Revenue Operations, including team leadership and managing managers
You have led Sales and CS operations covering quotas, territories, forecasts, incentives and renewals across SMB through Strategic accounts
You can build analytical models, explain the findings and influence senior stakeholders across a matrixed organization
You bring working knowledge of Salesforce and modern GTM tools, plus a record of turning AI or automation ideas into improvements

Who this fits

This director-level role suits a Sales and CS Operations leader who has managed managers and can work across a matrixed organization. The position is hybrid in Atlanta and reports to the VP of Revenue Operations. Enterprise Applications owns CRM administration.

From the employer

Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary We're looking for a Senior Director to own Global Sales & Customer Success Operations end-to-end for a fast-growing software company. This leader runs the engine behind ARR growth — territories, quotas, forecasting, incentives, renewals, and expansion — across direct and channel, new business and post-sale, SMB through Strategic accounts. You'll build the team, own the data narrative, and set the GTM tooling strategy, partnering closely with Sales, CS, Finance, Marketing, and Enterprise Applications (who own the CRM itself). Reports to: VP, Revenue Operations You are: Scrappy, data-driven, people-first, and allergic to busywork — someone who'd rather fix the process than just report on it.

How will you contribute?

Build and lead a high-performing team. Hire, coach, and develop a Sales & CS Ops organization; create clear growth paths and a culture of accountability and ownership.
Own Sales Ops end-to-end. Territory and quota design, pipeline and forecast management, and incentive/comp plan design and execution that keep the sales engine running — across direct and channel, SMB through Strategic.
Own CS Ops end-to-end. Renewal and churn reporting and forecasting, data hygiene, health scoring, and renewal/expansion workflows that scale Customer Success and drive retention and expansion ARR.
Drive the data-driven narrative. Own reporting and analytics across the full funnel; turn complex data into clear, actionable recommendations for senior leaders.
Be a trusted business partner. Build deep business acumen across Sales and CS; influence VP-level stakeholders and align priorities across a matrixed org without direct authority.
Drive impact through AI. Unlock productivity gains for AEs, CSMs, and RevOps through AI-enabled tools and workflows; evolve our GTM engine toward agent-driven processes (e.g., prospecting); and support our GTM evolution to sell AI products, including the shift to consumption-based pricing.
Challenge the status quo. Identify where automation and AI can improve forecasting, productivity, and the customer lifecycle; pilot and scale new approaches.
Move fast, build for scale. Balance a bias to action with durable, repeatable processes that hold up as the business grows.
Own the GTM tooling strategy. Partner with Enterprise Applications on the systems roadmap (Salesforce, sales engagement/intelligence platforms, BI, comp tools); define requirements and priorities — without owning CRM administration.
Run core operating mechanisms: forecasting, pipeline/QBR cadence, planning, capacity, commissions governance, and Deal Desk.

What will you bring?

8+ years in Sales Operations or Revenue Operations roles, including experience leading teams and managing managers.
Track record owning the full Sales & CS Ops stack — quotas, territories, forecasting, comp/incentive design, renewals/expansion workflows — across SMB through Strategic, direct and channel.
Strong analytical foundation — comfortable building the model and the narrative, not just reviewing someone else's.
Experience influencing senior stakeholders and driving alignment in a matrixed organization.
Genuine curiosity about AI/automation and a history of turning that curiosity into shipped improvements.
Working fluency with Salesforce and modern GTM tech — enough to be a sharp business partner to Enterprise Applications, not to administer the systems.
Experience managing global teams (preferred)
Background in management consulting or investment banking, or MBA (preferred)
Experience with both SaaS and consumption-based pricing models (preferred)
Experience piloting and rolling out AI driven productivity gains and/or agentic GTM processes (preferred)

About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.