Sales Operations and Planning Specialist (Full-Time)
SK hynix America Open At a glance
Mid-level Revenue & Sales Operations role at SK hynix America. San Jose · $70,000–$90,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Enter customer orders in SAP and follow each one through shipment, including returns and sample deliveries
- Coordinate delivery timing with headquarters, customers, account managers, accounting and logistics teams
- Track forecasts, monthly sales and backlogs, then share schedule risks and product-support needs with leaders
- Maintain customer records for account openings or credit changes, and reconcile hub activity
- Prepare recurring and ad hoc business reports, while helping resolve open issues with sales and technical marketing
What you bring
- At least five years in semiconductor sales operations is preferred
- You need hands-on SAP experience supporting sales operations
- Strong Excel skills for analysis, formulas and reporting are required, and will be tested in interviews
- You bring experience with sales operations, logistics and inventory processes
- A BA or BS, Korean-English bilingual ability, and strong communication skills are preferred
Who this fits
This mid-level, full-time role suits someone who can manage order flow, supply coordination and sales data across customer and headquarters contacts. The job is onsite in San Jose, and relocation assistance is unavailable.
From the employer
About SK hynix America:
At SK hynix America, we are at the forefront of semiconductor innovation. As a global leader in HBM, DRAM, and NAND flash technologies, we develop the advanced memory solutions powering everything from advanced mobile technology to massive AI data centers. With major investments in the U.S. and a leading position in the global AI revolution, we build the critical infrastructure of the digital landscape and remain committed to sustainable operations. We invite innovative minds to be part of our journey. Here, you will be part of a collaborative team pioneering the next generation of memory technologies, expanding our market footprint, and defining the future of computing.
Work Model: Onsite
Note: Relocation support is not available for this position.
Job Summary:
We are seeking a detail-oriented Sales Operations & Planning Specialist to manage the end-to-end order fulfillment process and supply chain coordination This role is crucial in connecting SK Hynix America team, HQ, and customers. The ideal candidate will ensure smooth logistics, precise data analysis, and efficient communication to support our semiconductor business growth.
Key Responsibilities:
- Order management from entering the order in SAP to final shipment
- Deliver order creation, RMA, sample distribution, Sales analysis, Direct interaction with customers for order acknowledgement and delivery schedule
- Maintain communications with HQ to delivery management through the complete logistical cycle from factory to customer
- Coordinate with corporate headquarters to ensure materials are provided according to schedules
- Work closely with Sales Account Managers, Accounting, and Logistics
- Work closely with Operation Managers for product planning and order management
- Provide input to management, marketing and sales on current product support from HQ, backlog issues, and other potential schedule issues
- Data consolidation and analysis including but not limit to customer forecast, monthly sales tracking, order backlog, and other sales related generation
- Secure customer data to open new accounts or to increase credit limits
- Maintain open line of communication with customers to ensure product requirements are met in a timely manner
- Hub reconciliation
- Ad hoc and interval reporting on business progress
- Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner
Requirements:
- BA/BS preferred
- Minimum of 5+ years sales operations experience in semiconductor industry preferred
- Bilingual in English and Korean is preferred
- Excellent verbal and written communication skill
- Strong proficiency with office software including PowerPoint, Excel, Word
- Experience in SAP for Sales Operation
- Experienced with sales operations process, logistic, and inventory management
- Proficiency in Microsoft Excel (including data analysis, formulas, and reporting) is required
- Candidate’s Excel skill will be assessed during the interview process
Benefits:
- Top Tier health insurance at no employee cost
- Paid day offs: Paid Time Off, Company Holidays, Parental Leave, Happy Fridays
- 401k Matching
- Flexible Spending Account (FSA) for Health Care & Dependent Care
- Educational reimbursement up to $10,000 per year
- Donation Matching and volunteering opportunities
- Corporate discount programs
- Free Breakfast/Lunch/Dinner provided to employees
Compensation:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Pay within the provided range varies by work location and may also depend on job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process.
Pay Range$70,000—$90,000 USDEqual Employment Opportunity:
SK hynix America is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.
In compliance with federal law, SK hynix America also participates in the federal E-Verify program. Upon accepting an offer of employment, all newly hired individuals will be required to complete Form I-9, which includes verifying identity and legal authorization to work in the United States. Please review the official government posters detailing your rights and protections prior to applying:
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