Account Manager - Speech & AI Technologies
At a glance
Manager-level Account Management role at Side. Remote, United Kingdom · full-time · no salary stated · we estimate £42,944–£87,075 across the United Kingdom.
Side has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Lead the main relationship with an enterprise speech and AI technology partner
- Turn technical requirements into delivery plans that data, engineering, and production teams can execute
- Guide solution discussions covering TTS, ASR, accuracy, scaling, constraints, and evaluation
- Protect current revenue while supporting expansion tied to the client’s technical roadmap
- Coordinate RFPs, commercial discussions, risk escalation, and handoff from scoping into delivery
What you bring
- At least five years in speech technology, AI/ML services, data annotation, data collection, or language technologies
- Experience supporting large technology platforms or enterprise AI customers
- Working knowledge of deep-learning TTS and ASR, voice technology, NLP, and model-training pipelines
- A solid grasp of annotation processes, dataset handling, and model evaluation
- Confidence working with engineering, ML, and product stakeholders while managing enterprise accounts
Who this fits
You’ll suit a technically credible account manager who can connect client engineering teams with internal delivery groups. The role is remote in the United Kingdom and focuses on a major speech and AI relationship rather than pure sales. It fits someone comfortable with commercial discussions, operational risk, and long-term enterprise partnerships.
From the employer
About Side
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem. This role combines technical fluency, partnership management, legal and commercial awareness. The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability.
This is not a pure sales role. It requires strong technical credibility and a customer-first mindset.
What You’ll Do
- Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain.
- Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams.
- Translate complex technical requirements into clear internal delivery plans and execution roadmaps.
- Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams.
- Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support.
- Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies.
- Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap.
- Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk.
- Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution.
- Identify risks early, escalate appropriately, and maintain transparency across stakeholders.
- Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments.
Requirements
- 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies.
- Experience working with large technology platforms or enterprise AI customers.
- Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines.
- Strong understanding of annotation workflows, dataset management, and model evaluation concepts.
- Comfort engaging directly with engineering, ML, and product stakeholders.
- Strong communication skills with the ability to bridge technical and operational teams.
- Commercial awareness and structured account management discipline within enterprise environments.
Benefits
- Competitive base salary
- Flexible working arrangements
- annual leave plus public holidays
- Private healthcare options
- Life assurance and income protection coverage
- Professional development support and learning opportunities
- International exposure across global teams and clients
- A collaborative, people-first culture within a growing global organization
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