Commercial Marketing and Customer Experience Trainee

Shawinc Open · verified Sep 15, 2026

Shaw Plant CX Full-time Junior General Marketing

Entry-level General Marketing role at Shawinc. Shaw Plant CX · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Rotate across Patcraft, Shaw Contract, and Customer Experience teams
Learn marketing strategy, customer loyalty, proposal writing, and contract management
Explore branding, business development, emerging trends, and customer insights
Contribute to initiatives across Shaw’s commercial business while building cross-functional experience

What you bring

Recent graduate or current student in marketing, business, public relations, communications, or a related field
Clear communication and strong interpersonal skills
Working knowledge of marketing fundamentals and digital marketing tools
Collaborative approach, proactive mindset, and eagerness to learn

Who this fits

You’ll suit this program if you’re early in your marketing career and want structured development through three rotations over eighteen months. The role is based at the Create Centre in Cartersville, Georgia, with corporate housing provided during the first six months for relocation. The program hires for January and June cohorts and lists a twelve-hour, non-rotating shift beginning in the afternoon

From the employer

Job Title

Commercial Marketing and Customer Experience Trainee

Position Overview

We are currently hiring for our January 2027 and June 2027 cohorts of the Marketing & Customer Experience (MCX) Training Program. If you are a recent graduate, soon-to-be graduate, or a professional early in your marketing career who is eager to build skills, gain cross-functional exposure, and grow within a world-class organization.

Overview: 

Shaw Commercial, a division of Shaw Industries, Inc., leads in commercial interiors by combining the unique strengths of two distinct commercial flooring brands - Patcraft and Shaw Contract. This strategy maximizes the shared strengths of the Shaw enterprise including manufacturing, technology, quality and performance, to provide sustainable, innovative products, while also providing a wide range of personalized products and services from each brand.

What We Offer: Marketing & Customer Experience (MCX) Training Program

The Commercial Marketing & Customer Experience (MCX) training program is designed to shape future leaders within our commercial division. Over 18 months, participants will rotate through three 6-month rotations, offering hands-on exposure to various career paths within marketing and customer experience. You’ll explore emerging trends, branding strategies, business development, and customer insights, preparing you for a dynamic career in our industry.

How the Program Works

You will complete one rotation with each of the following key teams:

Patcraft

Shaw Contract

Customer Experience

Throughout these rotations, you’ll learn about marketing strategies, customer loyalty initiatives, proposal writing, contract management, and more, while gaining insights into our two flagship commercial brands.

Location: The Create Centre

Our training program is based at the award-winning Create Centre in Cartersville, Georgia. For the first six months of the program, we’ll provide corporate housing to help with relocation.

Why Choose the MCX Program

This unique opportunity offers you an inside look at the operations of our industry-leading commercial brands and customer experience team. You’ll gain valuable insights and knowledge to guide your long-term career decisions. Throughout the program, you’ll be fully immersed in various departments, brands, and experiences, empowering you to forge a fulfilling career path at Shaw Industries that aligns with your passions and strength

Requirements:

Recent graduate or currently pursuing a degree in Marketing, Business, Public Relations, Communications or a related field.

Strong communication and interpersonal skills.

Basic understanding of marketing principles and digital marketing tools.

Ability to work collaboratively in a fast-paced environment.

Proactive attitude and a willingness to learn

Benefits:

Comprehensive training and mentorship from experienced CX and marketing professionals.

Exposure to various areas of our commercial business, fostering career development.

Opportunity to contribute to impactful business initiatives within Shaw’s commercial business.

Competencies:

Build Trusting Relationships

Learn Continuously

Adapt and Change

Deliver Compelling Comm

Initiate Action

Why Shaw Commercial: Innovation, Leadership, and Sustainability

At Shaw Commercial, you’ll become part of a culture driven by innovation, design thinking, and a commitment to environmental responsibility. As an industry leader, we are at the forefront of cutting-edge aesthetics and sustainable design, combining beauty, high performance, and quality craftsmanship. Backed by the strength and stability of Berkshire Hathaway, with over $6 billion in annual revenue, Shaw Commercial is a trusted global brand known for its Cradle to Cradle® certified products and carbon-neutral manufacturing facilities. We continue to set the standard for responsible, high-quality flooring, supported by industry-leading warranties and a comprehensive global reclamation and recycling program.

Work Shift

12 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts PM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.