Assistant Manager, Sales & Ticketing Operations
At a glance
Mid-level Sales Leadership role at Sggovterp. SDC Office · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run daily ticketing operations, including team briefings and roster management, while meeting service, policy and audit standards
- Coach and develop frontline staff, support manpower planning and performance management, and address operational or customer issues
- Review visitor touchpoints and work with stakeholders to improve service delivery and customer satisfaction
- Use ticketing and sales results to spot improvement opportunities, then support promotions, packages and seasonal campaigns
- Find ways to simplify operations, contribute to digitalisation initiatives, and prepare reports and presentations for decision-makers
What you bring
- A degree in business administration, hospitality, event management or a related discipline
- At least three years in ticketing, guest services, attractions, hospitality or a comparable operations setting
- Strong analytical, problem-solving and stakeholder skills, plus working proficiency in Excel and PowerPoint
Who this fits
You’ll suit a customer-facing operations role that combines team leadership, ticketing performance and visitor service improvements. Weekend and public-holiday work may be required.
From the employer
[What the role is]
Sentosa Development Corporation (SDC) is looking for a proactive and customer-focused Assistant Manager, Sales & Ticketing Operations to oversee ticketing operations and drive exceptional visitor experiences across Sentosa.Reporting to the Senior Manager, Sales & Ticketing Operations, you will lead daily ticketing operations, supervise frontline teams, identify process improvements, and contribute to initiatives that enhance operational efficiency, visitor satisfaction, and revenue performance. This is an excellent opportunity for someone who enjoys leading teams, solving operational challenges, and delivering service excellence in a dynamic environment.
[What you will be working on]
Lead, manage and develop Team
Oversee daily ticketing operations to ensure smooth, efficient, and compliant service delivery, including but not limited to conducting daily briefing and managing roster.
Maintain high operational standards and ensure adherence to established policies, procedures, and audit requirements.
Monitor operational performance and implement improvements to enhance service quality and productivity.
Lead, coach, and develop the ticketing operations team to deliver excellent customer service and operational performance.
Foster a culture of accountability, continuous learning, and service excellence.
Support manpower planning, staff development, and performance management initiatives.
Drive Guest Experience Excellence
Support the design and continuous enhancement of the visitor journey across ticketing touchpoints.
Resolve operational, system, and customer issues effectively to ensure a seamless visitor experience.
Collaborate with stakeholders to identify opportunities to improve service delivery and customer satisfaction.
Support Revenue and Commercial Objectives
Contribute to ticketing strategies, promotional campaigns, and business initiatives aimed at driving sales performance and revenue growth.
Analyse operational and sales performance data to identify trends and opportunities for improvement.
Support the planning and execution of ticketing promotions, packages, and seasonal campaigns.
Drive Process Improvement and Innovation
Identify opportunities to streamline processes and improve operational efficiency.
Participate in service transformation and digitalisation initiatives to enhance business outcomes and visitor experiences.
Provide operational insights and recommendations to support continuous improvement efforts.
Reporting and Stakeholder Management
Prepare operational reports, management updates, and presentations to support decision-making.
Work closely with internal stakeholders and business partners to address operational needs and drive business objectives.
Other Duties
You will also undertake any other job-related duties as assigned, demonstrating flexibility and a willingness to contribute to the broader success of the Sales & Ticketing Operations team and SDC as a whole.
[What we are looking for]
Degree in Business Administration, Hospitality, Event Management, or a related discipline.
Minimum 3 years of experience in ticketing operations, guest services, attractions, hospitality, or a related operational environment.
Prior supervisory or team leadership experience will be advantageous.
Strong analytical, problem-solving, and stakeholder management skills.
Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
Able to work independently in a fast-paced, customer-facing environment.
Willing to work on weekends and public holidays when required.
Not this one either?
Claude or ChatGPT reads the other 90,910 for you.
Get better matches →
