Sr Customer Success Manager

ServiceNow Open · verified Sep 29, 2026

Remote Milwaukee Full-time Senior Customer Success

At a glance

Senior Customer Success role at ServiceNow. Remote · full-time.

Pay not stated

RoleCustomer Success

SenioritySenior

LocationMilwaukee

WorkplaceRemote

EmploymentFull-time

PostedSep 14, 2026 · 2w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Lead adoption and implementation plans for platinum customers, keeping Armis value realization on track
Translate customer use cases into recommendations that improve security posture and platform utilization
Coordinate Product, Engineering, Support, Sales, and executive teams around customer objectives
Oversee deployment and configuration against business use cases, schedules, and third-party integrations
Build trusted relationships with technical stakeholders and decision-makers while advocating for customers

What you bring

A degree in computer science, information systems, or a related field, or certifications such as CISSP, Security+, or CEH
At least seven years in customer success, technical account management, or a comparable customer-facing technical role
At least five years working in network engineering, architecture, support, or design
At least five years delivering services or managing technical accounts in post-sales or pre-sales settings
At least three years in IT, security, healthcare technology, or a similar environment

Who this fits

You’ll suit a senior technical customer success role that combines hands-on Armis deployment and configuration with executive-facing communication. Familiarity with OT/ICS, biomedical, or traditional IT network protocols is relevant, as are healthcare or security environments. The role allows travel of up to twenty to twenty-five percent per quarter and is listed as remote in Milwaukee.

From the employer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.

Responsibilities:

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.

Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.