Sr. CRM Account Executive - Strategic Tech

ServiceNow Open · verified Sep 24, 2026

Remote San Diego Full-time Senior Account Executive

At a glance

Senior Account Executive role at ServiceNow. Remote · full-time · $125,450–$186,600 base.

SalaryStated by ServiceNow

$125,450 – $186,600

Base salary for this role, in USD per year, as published in the posting.

RoleAccount Executive

SenioritySenior

LocationSan Diego

WorkplaceRemote

EmploymentFull-time

Base pay$125,450–$186,600

PostedSep 23, 2026 · 1d ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Shape territory plans around vertical alignment, account use cases, and specialty solution execution
Guide account planning with recommendations grounded in territory priorities and Now Value principles
Help customers define digital transformation value alongside account teams, partners, and customers
Coordinate with solution consultants on capability roadmaps and coach sales teams on CRM opportunities
Adjust your focus to territory needs while helping manage sales cycles and recognizing wins

What you bring

At least five years selling CRM solutions such as CSM, FSM, S2P, or Q2C
Seven or more years understanding specialty-solution ROI well enough to lead solution wins
Five years as an account executive or full-cycle specialist selling to enterprise organizations
A record of meeting or surpassing sales quotas, with strategic technology vertical expertise
California residency, business-sales process knowledge, and experience applying AI to work

Who this fits

You’ll suit a senior enterprise seller who understands strategic technology accounts and can coach account teams on CRM opportunities. The role covers strategic enterprises with more than ten thousand employees and requires thirty to fifty percent travel. You must be located in California, and the position is remote in San Diego.

From the employer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The CRM AE will oversee market success of ServiceNow's Customer Workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

Segment: Strategic Enterprise (10K+ employees)
Vertical: Hi-Tech

To be successful in this role you have:

Current location in California, United States
5+ years successfully selling CRM domain (CSM, FSM, S2P, Q2C, etc.)
7+ years knowledge on return on investment of specialty solutions area to lead solution win
5+ years as AE or full cycle specialist successfully selling into Enterprise segment (5K+EE)
Consistently meets/exceeds transferable sales quotas
Expertise selling into Strategic Technology Vertical, understanding of industry dynamics
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Understanding of business sales processes
Travel required: 30-50%

For positions in this location, we offer a base pay of $125,450 - $186,600 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.