Solution Sales Executive - CRM & Industry Workflows

ServiceNow Open · verified Sep 24, 2026

Hybrid Tokyo Full-time Mid-level Account Executive

At a glance

Mid-level Account Executive role at ServiceNow. Tokyo · full-time.

Pay not stated

RoleAccount Executive

SeniorityMid-level

LocationTokyo

WorkplaceHybrid

EmploymentFull-time

PostedAug 20, 2026 · 5w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build territory plans, target-account lists, and sales strategies that support quarterly and annual quota delivery
Lead executive and C-level discovery, positioning meetings, demonstrations, and presentations for CRM and Industry Workflows
Qualify prospects, create new opportunities, manage sales processes, and bring deals through closure
Work with account executives, solution consultants, partners, and other solution teams to develop outcome-focused proposals
Manage customer relationships after the sale to maintain satisfaction and uncover further revenue

What you bring

At least seven years of understanding specialty-solution return on investment well enough to lead solution wins
Background selling solutions, ideally involving customer service management, CRM, CX, or CPaaS products
Working knowledge of CRM or CX business processes, plus the ability to apply AI to workflows or decisions
Strong Japanese and English communication and presentation skills for executives, customers, partners, and internal teams

Who this fits

You’ll suit a consultative seller who can explain complex solutions clearly, build relationships with C-level customers, and work across account, consulting, leadership, and partner teams. The role is based in Tokyo with a hybrid arrangement, requires regional travel, and calls for success in a fast-moving, deadline-driven environment.

From the employer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Solution Sales Executive will oversee market success of ServiceNow's CRM & Industry Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

You will achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for Central
Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM & Industry Workflows solution
Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow platform
Close collaboration with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects
In partnership with assigned Account Executive and Solution Consultant, present our CRM & Industry Workflows offering directly to prospects, customers, partners and at industry events and seminars
Support the regional ServiceNow partner channels to drive an effective customer experience
Articulate customer success strategies to the field in order to streamline and standardize Platform presentations and value proposition
Sales and partner eco-system sales enablement
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
An understanding of the CRM or CX solution-related business processes
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Excellent communication and presentation skills in Japanese and English
Regional travel required

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.